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“Panari hotel in Kenya” 4 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
5.0 of 5 Hotel   |   Mombasa Road | P.O Box 4372, Nairobi, Kenya   |  
Hotel amenities
Ranked #33 of 100 hotels in Nairobi
Nairobi, Kenya
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Panari hotel in Kenya”
4 of 5 stars Reviewed July 27, 2013

The hotel is very modern and this matches with it's pleasant look. The rooms are very spaciuos and with very nice interior designs. The hotel rooms facing the road have a good view to the Nairobi National park as well as the popular Ngong Hills forest. The food is delicious and it's proximity to Mombasa road makes it very easy to the Jomo Kenyatta Airport.

Room Tip: The rooms facing the road are good as they gives a good view of the Nairobi National Park and the Ng...
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager. at The Panari Hotel, responded to this review, September 23, 2013
Dear Guest,

Thank you very much for choosing to stay with us at the Panari Hotel.

We appreciate your positive comments and compliments of finding the Panari a fantastic hotel, with nice interior designs.

The Panoramic view of the national park and the Ngong hills forest is breathtaking. We are glad you experienced this personally.

At the Panari Hotel, we strive to exceed our guests’ expectations, with comfort and friendly and warm staff being our priority.

If I can be of further assistance, please do not hesitate to contact me.

We look forward to welcoming you again at the Panari hotel.

Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Sydney, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 16, 2013

We stayed at The Panari for one night as we had an early flight the next day. The huge positive of the hotel is that it's close to the airport (this is a big plus given the Nairobi traffic situation!). However it was very expensive, the rooms were very average and the food was ordinary at best.
Overall the hotel looks pretty tired and appears to be a relic of the 80's.
In no way is it a luxury hotel as suggested on the website but it was to an extent 'fit for purpose' for our stay (we just needed a place to sleep)

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager. at The Panari Hotel, responded to this review, September 23, 2013
Dear Guest,
It was a pleasure hosting you at the Panari Hotel. We appreciate your comments made by you and constantly strive to achieve the highest quality standards, with guests’ satisfaction our priority and focus.
However, we have noted from your comments that we didn’t exceed your expectations in pricing and overall look for the Panari hotel. My sincere apologies for this and our Chef strives to add value to our meals and special dishes at the hotel.
We sincerely hope that you will give us another chance to welcome you back at the Panari hotel, and exceed your expectation.
If I can be of further assistance, please do not hesitate to contact me.

Thank you.
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Fontenay-aux-Roses, France
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 28, 2013

My second stay at the Panari, the first one being nearly 18 months ago.
While I didn't really enjoyed the first stay, I must say the staff have finally being trained properly, and much more pleasant and customer oriented.

Nice and clean rooms (although the bin wasn't emptied from the last customer!!!!)

A "not too bad" hotel near the airport if you're in transit, but which doesn't deserve to be called a 5 stars hôtel.
If you're staying longer... better go to the city centre and book a room at the Hilton.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, July 4, 2013
Dear Guest,

Thank you for your honest feedback.

I am glad that you had a second chance to stay with us and even noticed the positive changes in our different ares of service delivery.

I have taken note of the unfortunate issue of the bin and shared with the related department.

I want to assure you that we are constantly improving our products and services to cater for all our guests needs.

I welcome you again to stay with us here at The Panari Hotel.

Asante Sana.
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boston
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 23, 2013

If you are looking for total luxury, the Panari is it. The rooms are opulent, the bathrooms superb and room service is pretty good as well. It is expensive by Kenya standards, but I was traveling with a friend and we had had a rough time in the field and really needed the pampering. It is very close to the airport if that is of importance to you. A real luxury hotel in Nairobi.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 25, 2013
Dear Guest,

Thank you so much for your honest feedback.

I am glad your stay here at The Panari hotel was nothing short of happiness.

Our products and services are always being improved to suit all needs of our guests.

I want to welcome you again to stay with us at The Panari Hotel.

Asante Sana.
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Gaborone, Botswana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2013

it was an amazing hotel very clean, neat was not noisy as we were only in transit in nairobi for 10 hours so have relaxed there. Bit expensive but its ok as you cant get good things with cheap prices. enjoyed the breakfast everything was just perfect it was near to airport so for transit people its an good choice but cant go to the city from there if you have to do some shopping as the town is a bit fare from hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 20, 2013
Dear Essa,

I want to thank you for sharing your feedback with us.

Thank you for commending and appreciating our services.

It is sad to learn that you had no chance of getting into town, however, we want to assure you we shall arrange on transport logistics during your next stay.

I look forward to welcoming you again to Panari Hotel.

Asante Sana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 19, 2013

Very good clean hotel with excellent hospitable staff.

Security is excellent though why i always felt safe in Kenya it does reassure you.

Rooms are good standard and wifi was good

Breakfast was excellent, very good choice and a chef on hand to cook your eggs fresh.

Room service was the highlight especially the lamb cutlets.

Overall a very good Hotel for Nairobi

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 20, 2013
Dear Guest

Allow me to thank you for taking time to give us your heartfelt compliments.

We always endeavor to exceed our guests expectations and I am glad we achieved that.

We warmly welcome you to stay with us again at the Panari Hotel.

Asante Sana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2013

Stayed there one night in transit very modern , probably the only post 5-star hotel in Kenya , delays in checking in , not so great shopping mall down stairs . Great rooms well furnished. The dinning area way too colour full could not figure out what was going on . Arrived late and told food was out so the scrambled something for me to eat was not impressed at all.
Not sure i would stay there again but would love to pass through and find out if the situation has changed , great potential for the place

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, May 28, 2013
Dear Allen.

We would like to take this opportunity to thank you for your feedback. And we are grateful that you liked our rooms. We have in the past months focused on product improvement and service delivery and we can confidently say that our check-in and check –out process has been enhanced by introduction of express check-in and check out. We have since opened Black Gold Café on ground floor that serves various meals and signature coffees and other beverages. A new bar lounge is soon to be opened on 1st floor while plans are in place to enhance the interior decor the restaurant on 3rd floor. Your next visit should give you an excellent experience and we genuinely look forward to hosting you at The Panari Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Panari Hotel

Address: Mombasa Road | P.O Box 4372, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Nairobi
#22 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Panari Hotel 5*
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. Staying at The Panari gives you a chance to enjoy a session of skating. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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Also Known As:
Panari Hotel Nairobi

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