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“Not too bad if you're in transit” 3 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
5.0 of 5 Hotel   |   Mombasa Road | P.O Box 4372, Nairobi, Kenya   |  
Hotel amenities
Ranked #32 of 96 hotels in Nairobi
Fontenay-aux-Roses, France
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Not too bad if you're in transit”
3 of 5 stars Reviewed June 28, 2013

My second stay at the Panari, the first one being nearly 18 months ago.
While I didn't really enjoyed the first stay, I must say the staff have finally being trained properly, and much more pleasant and customer oriented.

Nice and clean rooms (although the bin wasn't emptied from the last customer!!!!)

A "not too bad" hotel near the airport if you're in transit, but which doesn't deserve to be called a 5 stars hôtel.
If you're staying longer... better go to the city centre and book a room at the Hilton.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, July 4, 2013
Dear Guest,

Thank you for your honest feedback.

I am glad that you had a second chance to stay with us and even noticed the positive changes in our different ares of service delivery.

I have taken note of the unfortunate issue of the bin and shared with the related department.

I want to assure you that we are constantly improving our products and services to cater for all our guests needs.

I welcome you again to stay with us here at The Panari Hotel.

Asante Sana.
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160 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
boston
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 23, 2013

If you are looking for total luxury, the Panari is it. The rooms are opulent, the bathrooms superb and room service is pretty good as well. It is expensive by Kenya standards, but I was traveling with a friend and we had had a rough time in the field and really needed the pampering. It is very close to the airport if that is of importance to you. A real luxury hotel in Nairobi.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 25, 2013
Dear Guest,

Thank you so much for your honest feedback.

I am glad your stay here at The Panari hotel was nothing short of happiness.

Our products and services are always being improved to suit all needs of our guests.

I want to welcome you again to stay with us at The Panari Hotel.

Asante Sana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaborone, Botswana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2013

it was an amazing hotel very clean, neat was not noisy as we were only in transit in nairobi for 10 hours so have relaxed there. Bit expensive but its ok as you cant get good things with cheap prices. enjoyed the breakfast everything was just perfect it was near to airport so for transit people its an good choice but cant go to the city from there if you have to do some shopping as the town is a bit fare from hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 20, 2013
Dear Essa,

I want to thank you for sharing your feedback with us.

Thank you for commending and appreciating our services.

It is sad to learn that you had no chance of getting into town, however, we want to assure you we shall arrange on transport logistics during your next stay.

I look forward to welcoming you again to Panari Hotel.

Asante Sana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2013

Very good clean hotel with excellent hospitable staff.

Security is excellent though why i always felt safe in Kenya it does reassure you.

Rooms are good standard and wifi was good

Breakfast was excellent, very good choice and a chef on hand to cook your eggs fresh.

Room service was the highlight especially the lamb cutlets.

Overall a very good Hotel for Nairobi

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, June 20, 2013
Dear Guest

Allow me to thank you for taking time to give us your heartfelt compliments.

We always endeavor to exceed our guests expectations and I am glad we achieved that.

We warmly welcome you to stay with us again at the Panari Hotel.

Asante Sana.
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Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2013

Stayed there one night in transit very modern , probably the only post 5-star hotel in Kenya , delays in checking in , not so great shopping mall down stairs . Great rooms well furnished. The dinning area way too colour full could not figure out what was going on . Arrived late and told food was out so the scrambled something for me to eat was not impressed at all.
Not sure i would stay there again but would love to pass through and find out if the situation has changed , great potential for the place

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., MANAGING DIRECTOR at The Panari Hotel, responded to this review, May 28, 2013
Dear Allen.

We would like to take this opportunity to thank you for your feedback. And we are grateful that you liked our rooms. We have in the past months focused on product improvement and service delivery and we can confidently say that our check-in and check –out process has been enhanced by introduction of express check-in and check out. We have since opened Black Gold Café on ground floor that serves various meals and signature coffees and other beverages. A new bar lounge is soon to be opened on 1st floor while plans are in place to enhance the interior decor the restaurant on 3rd floor. Your next visit should give you an excellent experience and we genuinely look forward to hosting you at The Panari Hotel.
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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 19, 2013

Looks like it was built in the 1980's and not much has changed. Rooms have not been upgraded, elevator runs very slowly, breakfast starts when it starts (not earlier if you are trying to catch a plane) all slightly shabby and depressing. Long and bureaucratic checkout procedure involving several people (took longer to check out than to get to the airport). And all for $250/night. Tried to charge me for 2 nights despite my arrival at 11PM the night before leaving at 6 AM. Not my idea of how to spend that kind of money frankly.

Room Tip: Upper floor facing the road - maybe you'll be able to see some game.
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Managing Director at The Panari Hotel, responded to this review, April 10, 2013
Dear Guest,
Accept our thanks for the comments you posted on trip advisor recently. We appreciate your comments as they gave us an opportunity to look inwardly and consider what we should do differently to satisfy our customers.
As you may have noticed when you stayed here in October, the property was undergoing massive upgrades and as we speak, most of these projects are coming to completion. We now have a magnificent coffee lounge on the ground floor and a world class wine bar on the first floor.
We acknowledge the need to carry out continuous property upgrades to match the growing demands of the modern traveler.
The construction works may have contributed to the inconvenience suffered and we wish to express our sincere apologies for this.
As for the breakfast, It is quite unfortunate that you missed out on this. Ordinarily we would prepare breakfast for guests with early departures if communicated in advance.
I also wish to confirm that the installation of new elevators is on-going and you will be sure of a better experience on your next stay.
It is my hope that you will give us another chance to serve you.

Kind regards,
Managing Director – The Panari Hotel
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Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 15, 2013 via mobile

Our trip o L'Ami was cancelled until the next day. So we stayed at the planarian hotel. Convenient to the Nairobi airport. Clean rooms. Decent buffet breakfast and friendly staff. If you are stuck overnight a good pace to stay

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Panari Hotel

Address: Mombasa Road | P.O Box 4372, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Panari Hotel 5*
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. Staying at The Panari gives you a chance to enjoy a session of skating. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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Also Known As:
Panari Hotel Nairobi

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