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“Nice hotel” 3 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
5.0 of 5 Hotel   |   Mombasa Road | P.O Box 4372, Nairobi, Kenya   |  
Hotel amenities
Ranked #35 of 92 hotels in Nairobi
Philadelphia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
“Nice hotel”
3 of 5 stars Reviewed December 8, 2012

First time staying here. Staff was super friendly and helpful. Rooms were very nice and clean. Only issue which I resloved myself was with the faucets in the shower. Very hard to turn and difficult to control temperature. Could use some updating of the plumbing but construction in the hotel shows that they are making improvements. Close to airport. Security seems adequate. Numerous restaurants to chose from but beware that the breakfast buffet is extremely pricey (2800 KES). Nothing around the hotel area within walking distance but all needs contained within the hotel so this is not a great issue. Overall, I would recommend this hotel for short stays.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesMwangi, Manager at The Panari Hotel, responded to this review, January 3, 2013
Dear CaptBoons,

Thank you for choosing to stay at The Panari Hotel . We are appreciate you for taking time to share your experience with other travelers.

Our guests’ comfort is our primary concern and we are doing everything to ensure that you have a relaxing and enjoyable stay at our hotel. As you may have observed, we are working on property improvement to have all comfort and entertainment under one roof.

We recognize our location away from town and therefore the need for additional outlets. I also wish to clarify that our buffet breakfast is KES 1,750 and not KES 2,800.

We are sorry that the details of your bill were not made clear to you at the point of sale to justify the value.Above all, we hope you enjoyed your stay with us and hope to receive you again in the near future.

We the staff and management of The Panari Hotel wish you a prosperous new year!

Kind Regards,
James Mwangi
Operations Manager - The Panari Hotel.
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144 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Uzes, France
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 27, 2012

I spent a week at the Panari on business. Very convenient to the airport, where I was working, and thus able to avoid the legendary Nairobi traffic. The hotel isn't going to win any prizes for Best Airport Hotel I the World. Although its not that old, it feels dated, and in comparison to other Nairobi hotels charging the same rate, it has some work to do. One of the hardest Matresses ever!

However, the staff are what makes the Panari stand out. I had some major problems over the weekend with my laptop and the IT manager spent an hour and a half sorting it out. The business centre staff were great too, as was the room maid. Just couldn't do enough to help. All smiles and enthusiasm.
So, well done Panari staff. Do some upgrading to the infrastructure and you are on to a winner.

Room Tip: Get a room overlooking the National Park. You might see a giraffe!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesMwangi, Manager at The Panari Hotel, responded to this review, November 29, 2012
Dear Airportroamer,

We are glad that you chose to make The Panari Hotel your preferred accommodation provider during your recent business trip to Nairobi.

Thank you for your positive comments regarding the hotel’s convenience to the airport. We are honored that you appreciate the excellent service offered by our members of staff and I will share your sentiments with our entire team. We take great pride in our staff and are happy to know that they made your stay easy and comfortable.

As you may have noticed, the hotel is currently undergoing renovations, on the ground and first floors, these renovations are designed to improve on our guests’ experience and comfort and shall carry on through next year when we shall make changes in the guest rooms. Facility improvement is a continuous process and we promise you a whole new experience on your next visit. Early next year, the hotel will be replacing the mattresses with the latest “Pocket Spring” technology to ensure perfect support and greater comfort.

Thank you once again and we look forward to accommodating you in the near future.

With Regards,
James Mwangi – Operations Manager
The Panari Hotel.
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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 17, 2012

This hotel has the ability to become a great place for visitors but very little is being done to market it or appeal to customers. everything was average from the service to the food. Its location is great because its a few minutes from the airport but other than that there is nothing worth talking about.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut/Quito
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 11, 2012

Our airline put us in this hotel when our flight was rescheduled for a day later. My experience could not have been better. The room was typical of a U.S. chain high rise hotel: large, spacious room, big bathroom with amenities including hair dryer, free bottled water, stocked mini-bar,and all the services needed. There is a large restaurant serving buffet-style classic Indian, Western, and European food while the mini-mall the hotel is in also has a Middle Eastern restaurant (we had drinks and snacks there after our extra day of touring) and food court which wasn't open when we were there, and an ice skating rink. It was close enough to the airport for the airline to send us there and shuttle a plane load of people back and forth, but was not right next to it. We spent our extra day in Nairobi seeing missed sights, but arranged our own van, since there were several of us. It seemed close enough and we were back in time to visit the mall restaurant and get the shuttle for our evening flight. All personnel I met were very helpful, pleasant and courteous. I liked everything about this hotel and would recommend it, but as perviously stated it looks, feels, and is like this type of hotel found anywhere in the world. Nothing new or distinctive of Kenya or Africa. The airline paid for our stay, so I can not comment of value for cost.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesMwangi, Manager at The Panari Hotel, responded to this review, October 12, 2012
Dear SoAmertransplant,

We are glad to have been granted the opportunity to serve you and we are very grateful for your feedback about our property and services.

It is always a pleasure to hear from a happy customer and we appreciate all the compliments sent our way. Your comments on our rooms are very uplifting making us confident that our guests are comfortable

I will convey your gratitude to all members of staff who ensured your stay was enjoyable.

Thank you very much for your remarkable review and we trust that The Panari Hotel will be your first choice on your next visit.

Kind Regards
James Mwangi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Nairobi Area, Kenya
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 19, 2012

I didnt find anything fancy to write about this place. Just what a hotel should be - clean, spacious and a nice scenic view. The waiters though looked overworked.

The orange juice I was given tasted like it came from anything but an orange. It had a disgusting artificial taste!

There is an ice skating ring on the second floor. Head up there for some fun with family and friends

Room Tip: The rooms overlooking Nairobi national Park provide a scenic view. Also, a busy highway comes betwee...
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesMwangi, Manager at The Panari Hotel, responded to this review, October 11, 2012
Dear Arthur,

Thank you for choosing to stay at The Panari Hotel and for providing such candid and valuable feedback that we can use to improve on our services.

We take all customer concerns seriously and have addressed the juice supply to ensure we provide a better product at all times. We are also looking into the matter of the overworked service team, though not a norm, we aim to respond promptly when required.

Thanks again for the gracious remarks on the rooms and the wonderful park views. We look forward to hosting you on your next visit.

Kind regards,

James Mwangi
Operations Manager
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Hertfordshire
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed September 17, 2012

I stayed here for one night in July on business. The hotel was the only hotel available to book, and being a long way from both the airport and downtown Nairobi, I felt the location was not convenient for anything.

For the money I paid, the hotel did not live up to my expectations. My room was comfortable, quiet and clean, however the décor and general atmosphere was just not up to the standard and taste of what I would expect from such an expensive hotel.

I felt that the main lobby floor was somehow lost and slightly empty, the staff just didn’t hit the mark for customer service. I just felt there was something missing here.

The restaurant was simply acceptable but not amazing.The hotel served it's purpose for me, however I would personally not try to stay here again in future, as I feel there are better hotels in the city for far better value.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 5, 2012

My friend and I stayed at this hotel for one night before and again after our safari. The rooms are large, although I have to say that the beds were a little hard for our taste, but the over-all standard of the 2 rooms we stayed in (9th and 10th floors) were good. The mini-bar was not stocked, which we found a little strange.

The breakfasts were lovely and a good food choice, including made to order omelettes, and the view from the restaurant was quite nice. We also had room service one evening and what we ordered (spaghetti carbonara and a pizza) were freshly cooked and tasty.

The only dissatisfaction we both had was the fact that the location is amongst industrial buildings and thus the views from the windows were certainly nothing to brag about.

The business centre was well-run and a pleasure to use.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesMwangi, Manager at The Panari Hotel, responded to this review, October 15, 2012
Dear IdahoSwede,

We were delighted to read your review and thank you for taking the time to post it on TripAdvisor.

The Mattresses offered in the hotel are designed for firm support, but we do provide mattress covers, on request, for guests who may find them too hard. I regret that this was not brought to your attention.

We are glad that you found the overall standard of the two rooms to your satisfaction, and have noted your comments on the mini bar, which has been addressed with the concerned department. Please accept my sincere apology for this lapse.

Thank you for your positive feedback and comments on the breakfast offer and for a nice view, the hotel boasts very captivating views of the Nairobi National Park.

I will pass on your sentiments with regard to the food and business center services to the respective team members.

We are always happy to receive feedback that enables us to improve on the service to our esteemed customers. We look forward to hosting you when next in Nairobi.

Kind Regards


James Mwangi
Operations Manager
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Additional Information about The Panari Hotel

Also Known As:
Panari Hotel Nairobi
Address: Mombasa Road | P.O Box 4372, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Panari Hotel 5*
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. Staying at The Panari gives you a chance to enjoy a session of skating. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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