Whistling thorns has always been a great gateway and i have been frequenting it since i was a child mostly for day trips on a self catering basis. Today i decided to order from the menu and down went the ratings. I go there at 12 and ordered for drinks which were served in a timely fashion then ordered for a cheese and tomato sandwich with chips which not only was served late but also had ham in it...no chips were served with it...i then returned it and asked them to correct the order...the person taking our order then came up and asked us to order something else..i ordered for a pizza because that was the onother vegetarian food they had on the menu...they told me it would take 40 minutes...granted as it was a busy day...i asked them to atleast serve the fries while i wait...i prompted the waiter twice and they kept promising that the fries are ready and coming...2 hours and nothing served so far...meanwhile i am seeing other tables being served with fries...i then called the waiter to cancel the order...the fries are then served in a matter of minutes...the waiters are now on a mission to serve the food because i had threatened to pay just for the drinks ...the pizza is then served...i refuse to pay for the food and ask to speak to the manager...no one calls the manager...i pay for the drinks and walk out....the waiter asks the gatemman not to open the gate...i ask again to speak to the manager and the waiter poses to be the manager...the owner a white lady then happens to over hear the commotion...the waiters lie to her about what happened...they tell her that we returned the sandwich without mentioning that the reason for the return was the ham...the owner did not want to listen to me and at one point even said that we do not serve chapatis here...she said we serve what's on the menu.....this i feel was said with a racial undertone...i am a kenyan Asian and chapatis are our daily food...i felt helpless and was forced to pay...i then left...i later had the pizza and it was alright...
- Official Description (provided by the hotel):
- Whistling Thorns is one hour from Nairobi overlooking the Ngong Hills in an untouristy part of the country. It is a peaceful quiet place with swimming pool and splendid views and bar/restaurant with home cooked meals. There is a golf driving range, and you can go horse riding or walking. There are plenty of birds and you may see zebras and gazelles. It is a lovely place to relax before or after your safari. ... more less
- Also Known As:
- Whistling Thorns Hotel Nairobi