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“A superb way to start or end a holiday to Kenya” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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Free Breakfast!
Ranked #6 of 102 Hotels in Nairobi
Colchester
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“A superb way to start or end a holiday to Kenya”
5 of 5 stars Reviewed December 2, 2010

Arrived in Nairobi and stayed 3 nights here. This was a perfect way to get over the flight and start our holiday. A superb, small, friendly, comfortable hotel, but beautifully furnished. Sufficiently far out of Nairobi to be quite, but still an easy drive to the city centre. The views are not the best (bit of construction going on), but our balcony looked out into a valley with trees and gardens. The Hotel has a small pool which was too cold to swim in during our stay, but was clean and well kept. The restaurant was very nice, partially outside and romantically atmospheric, with an international menu with some Kenyan specialities (try Kenyan Gizzards if you are feeling adventurous). Breakfast excellent, a buffet and also some items were cooked to order. We stayed in a suite which was plush, the bathroom was huge and everything was extremely clean and well kept. This would also be an ideal hotel to stay in on returning from Safari.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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102 reviews from our community

Traveler rating
    66
    26
    5
    4
    1
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12
48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
North Carolina
Top Contributor
111 reviews 111 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 21, 2010

We only stayed overnight between flights. The room was well appointed and clean, the bed was comfortable, the breakfast was very good. The grounds are a large garden, very well kept and lovely. Would stay again.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 3, 2010

We ended a fantastic two weeks in Kenya at the Palacina Residence and Suites, Nairobi. We were here for 12 hours, flying out early the next day. What a greeting on a Thursday night: free wine and canapes in the hotel reception with a piano bar. We were upgraded to the Presidential Suite, which was huge. In fact it was so huge that we couldn't sleep! We did enjoy the double jacuzzi though.

Staff were welcoming and friendly and nothing was too much trouble. We ate at the Moonflower restaurant, which is attached to the hotel, and which is lovely. Portions are huge, and we felt really bad because we could not clear our plates. The food is described as Japanese, but it is more fusion/European than Japanese we would say. Staff in the restaurant were also obliging.

The view over Nairobi at night from the suites is amazing. There is a lot of security because the President's palace is nearby. This might be a little off-putting to some.

Next morning we received a charming wake up call at 5am from the receptionist, who then ran around making coffee and organizing breakfast for us. This set us up well for the drive at break neck speed to the airport and the rigours of the Virgin Atlantic flight home.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
180 reviews 180 reviews
118 hotel reviews
Reviews in 120 cities Reviews in 120 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed September 25, 2010

After 4 months travelling through Africa and climbing Kili, we splashed out on a bit of luxury in Nairobi. I cannot fault the Palacina at all.

Rooms are beautifully decorated, beds massive and comfortable, food gorgeous, staff helpful> Best breakfast in Africa for sure

We just loved all the little details in the hotel. Clearly designed by someone who has travelled a lot and kows what weary travellers need.

Stayed September 2010, traveled as a couple
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 15, 2010 via mobile

very welcoming staff,.. Especially the always smiling reception guys. very large rooms, free internet, free dvd movies, .. Even free cookies! A true gem in nairobi!

  • Stayed September 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 13, 2010

Rooms are very comfortable and the whole hotel is very clean.
To get transportation we waited over an hour because they want you to use their own
overpriced transportation.
Terrible room service and quite overpriced. Our food order was not complete, and we
are still waiting on mayo and ketchup!!
Staff is indifferent.

  • Stayed July 2008
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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D.C.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2010

Had booked the Palacina for a week at recommendation of colleagues but stayed only two nights as i found the room unbearably stuffy. In most respects I agree with the other reviewers - the hotel is lovely, good restaurant, spacious suites, etc. But even if you want to sleep with the windows open (and Nairobi does cool off nicely at night), there is no cross ventilation in the room, and I found it far to stuffy to sleep. There is no fan, nor any air conditioning or other temperature control. Management did on request bring me a large portable air conditioner/fan unit, but while it gave me much needed circulation it sounded like a Boeing 747 taking off. It's really a shame as this is otherwise a very nice hotel, and the problem could easily be solved by installing ceiling fans in the rooms.
Other downside, if you have business in central Nairobi, is that the location is a bit far out and traffic can be quite bad, especially at rush hour. But if neither of these issues phases you, the Palacina is otherwise to be recommended (and is a lot cheaper than the "business class" hotels in downtown.)

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
#19 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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