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“Little Gem” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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Hotel amenities
Offers & Announcements
Free Breakfast!
Ranked #8 of 105 Hotels in Nairobi
Sussex
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Little Gem”
5 of 5 stars Reviewed January 16, 2010

We stayed at the Palacina for one night after a safari in Tanzania and a beach holiday in Zanzibar, the rooms are perfect, large sitting area beautiful bedroom and bathroom, the restaurant is magnificent and the staff are very helpful. Great place for an overnight stay just wish I could have stayed longer. Have to also thank our tour operator Tanzania Odessey as they really know thier job and picked perfect hotels throughout the trip.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 reviews from our community

Traveler rating
    66
    27
    5
    4
    1
See reviews for
12
49
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed November 18, 2009

very polite and accommodating staff, they are accustomed to dealing with embassy staff and so they are great to work with when you arrive after a long flight and need to check in early or late, have a nap/shower/coffee even if it's not precisely on the clock you imagined...very comfortable, private and quiet rooms, will arrange driver should you need one.

Stayed November 2008, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 9, 2009

Spent one night at the Palacina. The rooms are of a very good size, enormous bathroom, nice sitting room including DVD player and minibar. Surprised that the rooms were no air conditioned/heated but that was certainly not an issue when we stayed. Very handy location with a lovely outlook, lovely gardens and certainly well maintained. Reception Staff were generally very helpful and professional. Breakfast had a limited selection but was acceptable.

Don't have anything in Nairobi to compare to it but I did hear that the House of Waine was worth a try as well (if not most peoples first choice).

All in all, a very pleasant and acceptable stay in a nice boutique property. We had one of the best Indian meals ever at the Haandi Indian as recommended by the reception staff. Nairobi itself was certainly worth more than the short time we spent in it and I look forward to returning.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
62 reviews 62 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed October 29, 2009

The design of the hotel is very sleek, typical browns and muted beige. I stayed in an executive suite with bedroom, lounge and bathroom so obviously not a cheap option! View from hotel a building site!!!

The hotel staff quite frankly were appalling in particular Martin on the front desk in the morning. We had requested an early morning call as we had to fly out. Martin called us 1 hour late, if we hadn't checked our own watches we wouldn't have realised, when we rang down to point out he could have told us it was late he said: "My phone hasn't been working", clearly neither were his legs because he could have come and knocked on our door we were only up one flight of stairs. We missed breakfast and were in a real hurry to get to the airport.

We had eaten in the restaurant the night before and they charged us too much for wine stating we had something completely different!!! I was also accused of pinching a Tusker from the min bar, how ridiculous!!! Inept, rude and bland I will go back to Move and Pick next time.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 27, 2009

everything about the hotel screamed comfort and opulence. we had a great stay in the hotel. good sleep, great design, etc.

my only problem here was the restaurant, we thought that the service in the restaurant was so-so and had a little attitude. the food was decent but not great for the price. the restaurant staff seemed a little full of themselves. the breakfast staff also was so-so and had a similar attitude to the dinner staff in the restaurant. asking for something as simple as a water seemed to be a big deal to them.

heres a tip for the hotel: provide more water for your guests , they are thirsty after flying all night, and dont want to be nickel and dimed to fulfill this most basic of human needs, drinking water.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Grinstead, United Kingdom
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 7, 2009

We only spent one night at Palacina as we were waiting for a flight from Wilson the next day. We've stayed before in Nairobi in big chain hotels (Hilton etc) but found the Palacina much more friendly, quieter, and intimate. So much so we got our driver to take us back there for a great evening dinner whilst waiting for our return night flight. They didn't disappoint!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 1, 2009

This is the second time we've stayed at Palacina and it just keeps getting better. There is no where else I would rather stay when in Nairobi. The perfect resting place before and after a long safari!!!!! The best part of the hotel....the restaurant for sure. We only wish we had stayed longer to try more of the food! Truly the best dining experience in Nairobi. Great service and thank you for the champagne for our honeymoon!

Can't wait to come back!!!!! again and again and again and again.....

Stayed August 2009, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Romantic Hotel in Nairobi
#12 Family Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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