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“Fabulous pre flight stay” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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Hotel amenities
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Complimentary bottle of wine
Ranked #6 of 106 Hotels in Nairobi
Dundee, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Fabulous pre flight stay”
5 of 5 stars Reviewed November 18, 2013

I was only here for a few hours prior to an overnight flight back to United Kingdom.I was given a beautiful suite which had all that could be wanted. Had an excellent dinner then was able to relax for a few hours prior to being taken to the airport

Staff were extremely attentive and genuine in their comment.

Would definitely recommend.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, November 21, 2013
Dear Dougal65,
Thank you for giving us the privilege of being your "home in Nairobi" for a few hours recently.
We hope you had a pleasant onward journey and that we will have the opportunity to welcome you back for a longer stay in the future.
Best regards,
Tony Sawe - GM - Palacina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    69
    28
    5
    4
    1
See reviews for
12
51
9
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Moshi, Tanzania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2013

The African decor made me feel my holiday had started. My large suite and comfortable bed were welcome. I ate on the veranda at night which was magical with all the candles dotted about and breakfast was freshly prepared and varied. I had a few requests and the staff efficiently dealt with these. In addition the exotic bird song made this a special & memorable location.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, November 21, 2013
Dear Rowenah,
We are delighted to read your review... we hope the rest of your African Safari was as interesting & comfortable as the great start and hopefully we will see you on your next African adventure!
Thank you!
Tony Sawe - GM - Palacina
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northampton
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 2, 2013

As our flight back to Heathrow did not depart until nearly midnight our Agent Imagine Africa arranged for us to have a day room and a meal at their wonderful Moonflower Restaurant. We had a shower and rest in a beautiful room wish we could have stayed the night! and then a delicious meal with great service before being taken back to the airport for our return flight to the uk.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

We stayed at this hotel when we were stranded during the Nairobi airport fire. We were stressed out and having lots of trouble trying to figure out how to get home. If there was anything the staff and management could do to help us they did it. Well beyond our expectations. Checked on us after a sleepless night to ensure we were ok. Kept the breakfast open longer because we were up late. Sent champaign to our room because we looked stressed. Coordinated phone calls.

In short, staff were wonderful and I would recommend everyone to stay here.

Stayed August 2013, traveled as a couple
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Nairobi
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 15, 2013

Had the pleasure of eating here some time last year, was a private party for about 10 ladies or so.
the food was good, so was the wine, the meatballs(best iv ever had)and can go back because of that. a few issues though; the parking is quite small and the toilet was not so clean by evening time. For me the toilet is a factor that makes or breaks an establishment. also the lighting was an issue as by evening our area outside plus the toilet didn't have lights. As i went there last year am guessing those issues should be sorted out by now, so i can definitely go back and try again.
All in all its a good place for a private event.

The only reason i have rated cleanliness as poor is because of the toilet issue, cannot speak of the whole establishment as we didn't go inside.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Palacina, General Manager at Palacina Residence & Suites, responded to this review, August 22, 2013
Dear Maureen,
Greetings from a wintery Nairobi morning.
This is a short response to thank you for taking time to comment on our Moonflower Restaurant.
We are delighted that the ladies had a memorable visit and that you enjoyed our Chef's "uber-delicious" sticky meatballs despite the apparent electrical issues.
I do regret to advise that The Moonflower has been closed for some time now as we are in the process of increasing our facilities and updating Palacina.
We hope to host you and the ladies in the future and it will be my pleasure to welcome you back!
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Stockbridge
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 7, 2013

We were at this hotel for a stopover between international flights in and then again out of the country. During the day there is the continual noise of building works taking place next to the hotel. There is noise from a sort of pump that you can hear during the day and at night within the hotel. The noise during the night of barking dogs very close to the hotel prevented any form of a decent night's sleep and finally the noise from scuttling feet within the room (presumably mice) was the final straw. The bath could not be drained without a chap coming to assist with a plunger. None of the people in our party (three bedrooms) could have the TVs on as they didn't work and the Internet was only intermittent. I would strongly advise staying at another hotel if at all possible. On a more positive note, the lunch we had at the restaurant was good.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo, Colorado
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 26, 2013

We were upgraded to the Penthouse Suite and found it exceptional. We were only there a night, but I could have easily moved in for an extended stay. The furnishings were tasteful, quite ample and very comfortable. The staff and overall ambiance were excellent. The pool is attractive, but the water wasn't heated, so it was rather rejuvenating. The lobby and seating area, where tea is served in the afternoon is also tastefully decorated, with lovely music accompanying your time sitting there or on an outside porch. I highly recommend this property.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, May 22, 2013
We are very pleased that we met your expectations and we look forward to "welcoming you home" whenever you are in our neighborhood!
Best wishes from the Palacina family,
Tony Sawe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#11 Family Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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