We stayed at this hotel when we were stranded during the Nairobi airport fire. We were stressed out and having lots of trouble trying to figure out how to get home. If there was anything the staff and management could do to help us they did it. Well beyond our expectations. Checked on us after a sleepless night to ensure we were ok. Kept the breakfast open longer because we were up late. Sent champaign to our room because we looked stressed. Coordinated phone calls.
In short, staff were wonderful and I would recommend everyone to stay here.
- Official Description (provided by the hotel):
- For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more less
- Reservation Options:
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- Also Known As:
- Palacina Residence Hotel Nairobi
- Palacina Residence And Suites