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“Extremely Comfortable” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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10% off room rate
Ranked #2 of 111 Hotels in Nairobi
Pueblo, Colorado
Top Contributor
94 reviews 94 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
“Extremely Comfortable”
5 of 5 stars Reviewed February 26, 2013

We were upgraded to the Penthouse Suite and found it exceptional. We were only there a night, but I could have easily moved in for an extended stay. The furnishings were tasteful, quite ample and very comfortable. The staff and overall ambiance were excellent. The pool is attractive, but the water wasn't heated, so it was rather rejuvenating. The lobby and seating area, where tea is served in the afternoon is also tastefully decorated, with lovely music accompanying your time sitting there or on an outside porch. I highly recommend this property.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, May 22, 2013
We are very pleased that we met your expectations and we look forward to "welcoming you home" whenever you are in our neighborhood!
Best wishes from the Palacina family,
Tony Sawe
General Manager
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112 reviews from our community

Traveler rating
    74
    28
    5
    4
    1
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12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Kuala lumpur
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 17, 2013

Stayed here 1 night on the way to Safari and 1 night on the way out, at the suite room. The suite has a sitting room and a balcony and decorated in a taupe and earth colours. The hotel is located in a picturesque, leafy neighbourhood, close to the President's resident and the YaYa Mall. The service at the front desk is good and the breakfast is very good. The car that we hired is newish, clean, spacious and comfortable and chauffeur who took us round was highly professional. I have given it a 4 star because the bed is on the hard side and the food at the main restaurant, Moon Flower can be improved.

Otherwise, a most enjoyable and relaxing stay!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 21, 2013
Dear Azian,
Thank you very much for your great comments. It was our pleasure to host you and hopefully we will have opportunity to do so in the future.
Thank you also for the constructive suggestions; we will use them to keep improving!
Regards,
Tony Sawe
GM-Palacina
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Connecticut
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 13, 2013

Our family stayed in at The Palacina on our way to Tanzania. The facility is gorgeous! We were in two rooms--a gorgeous triple and then were upgraded to the penthouse suite. Everything about the place is top notch---rooms, service, food (We ate at the Moonlight restaurant for dinner and were treated to live music. The restaurant also provides room service.) Breakfast was wonderful--full continental as well as a chef who makes anything you'd like--omelettes, fried eggs, etc. Everyone was incredibly helpful and friendly. Would recommend to families, business travelers or couples.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 21, 2013
Thank you very much Lindsay for choosing Palacina; we are delighted that you enjoyed your brief stay with us and also your African Safari.
Best regards,
Tony Sawe
GM-Palacina
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Baku, Azerbaijan
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 10, 2012

Yep on way to Safari and on way back, what can I say, lovely room, great bed, quiet-ish although odd crash of door inevitable I guess....boutique hotel, oozes charm warmth and style, staff really helpful and faxed some business stuff off for us to UK and didn't charge. Didn't manage to get breakfast at normal timne due to early flights but it wasn't brilliant but very ok......
Ate both nights in Moonlight restaurant opposite and owned by same (in fact you can charge to room) - and wow very good indeed - live band were just right, light jazz type sound and in all great.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 23, 2013
Thank you Dave, the pleasure was all ours!
I have noted your comment on the doors and I have included it in my next action plan.
Thank you for allowing us to host you,
Tony Sawe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
4 of 5 stars Reviewed November 22, 2012

Palacina has one of the best private dinning rooms. I've been there twice in the last month for birthday parties and I'd recommend it for anyone who wants to throw a party for pax 20. The service, food and ambiance is that extra touch needed for a super dinner party. Thanks to Justus and his team. We will definately be back!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

Palacina is one unforgettable experience. I had a fantastic time in my short stay and would not even think twice about recommending it to my friends and business associates. I especially liked the food and ambiance and most of all the service. It guarantees real value for one's money.The relaxed and peaceful atmosphere gives the ideal environment for one to conduct their business. Congratulations Palacina, you are definitely a cut above the rest in the hotel and hospitality industry. Keep up the good work.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
81 reviews 81 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

We stayed here for one night whilst en route to Tanzania for Safari. It was about a 30 min drive from the airport and you see a bit of Nairobi on the way. The hotel is behind heavy security doors and well guarded. We felt very safe. Rooms are lovely, very spacious and huge beds. Breakfast was quite limited but certainly adequate in terms of continental. Gardens looked nice but sadly we didn't have time to enjoy them.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Nairobi
#2 Romantic Hotel in Nairobi
#9 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

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