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“Perfect tranquil resting place after a long flight!” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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15% off room rate
Ranked #5 of 100 hotels in Nairobi
Naples, Florida
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
“Perfect tranquil resting place after a long flight!”
5 of 5 stars Reviewed October 4, 2012

We were absolutely astounded when we saw our room/suite upon arrival in Nairobi. It was just beautiful and huge. We had a living room with a terrace plus big bedroom, walk in closet and fabulous bathroom. It was very clean and decorated just African enough to make us smile (especially a lamp with a funny lampshade hanging at a peculiar angle). The service and friendliness made us feel very welcome on our first night in Africa. We enjoyed a splendid meal at the Moonflower restaurant before settling in for a good nights rest. I highly recommend this lovely hotel.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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100 people have reviewed this hotel

Traveler rating
    65
    25
    5
    4
    1
See reviews for
11
48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Gerrards Cross, United Kingdom
Top Contributor
135 reviews 135 reviews
46 hotel reviews
Reviews in 69 cities Reviews in 69 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed September 27, 2012

We arrived at this hotel, after spending 10 days in the bush, living quite primitively, so seeing our room, which was absolutely gorgeous with a living room, and a really fabulous bathroom, nearly made me cry with joy!
The staff here are superb, with nothing being too much trouble. They even arranged for us to have breakfast at 4.45 as we had an early start in the morning.
The amenities were wonderful, with the room having many bells and whistles, including a jacuzzi bath, which was most welcome after 10 days of driving around in a safari vehicle!
I highly recommend this hotel, and the restaurant is very good too. Again with superb service.
If I was in Nairobi again, I would definitely stay here.

Room Tip: Bring slippers as the floor is tiled, and quite cold.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 29, 2012

Stopped here briefly with the family on the way back from Madagascar to London but was stunned by just how good this hotel is. I have no idea how good a location it is within Nairobi, but once you are inside it is an oasis of calm and well-being. They gave us a beautiful suite and dinner was a true pleasure.

Try to stay on Saturday night if you can as they have an excellent live band including Kenya's answer to Louis Armstrong.

Room Tip: The suites are awesome.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 23, 2012

When I first started coming to Kenya for work, I stayed at a few other hotels in the area (The Fairview, Sancara), etc, but after finding Palacina, there is no way I would stay anywhere else. Nairobi is one of the most hectic, traffic-filled, and sometimes dangerous cities that I visit for work. The Palacina transports you to a place of tranquility and zen, and is not over pretentious or overly opulent. Everything is clean, and breezy. Feels very beach-like. The restaurant is great - I've eaten here on multiple occasions, but the hotel is also located a short cab ride away from other places. They have a complimentary cocktail night on Thursdays with wine, beer and small bites (a great way to meet other guests and get to know the staff better). If you plan to stay on this side of Nairobi, stay here. If you're in Westlands or Gigiri, I'd probably stay at the Tribe.

Room Tip: All the rooms are great - I've seen a bunch!
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2012

We stayed here for our short stay in Nairobi on our way to Zanzibar. The Palacina picked us up at the airport and immediately made us feel welcome and safe! We arrived at the hotel and were greeted by name, and offered room service since the staff could tell we were tired! We were shown to our room (very clean, comfortable, five star room) and immediately ordered from the menu. The food was great - an excellent meal to start our adventure. We used the Tour Africa Safaris as our guide for a safari. They work closely with the hotel, and made us feel in completely good hands the entire time. They kept our luggage and helped to confirm our flights to Zanzibar while we were away on safari. The staff was a picture of going above and beyond. The Palacina had a friendly, authentic, and clean vibe to it. We would recommend this hotel to anyone traveling to Nairobi. We wish we could go back sooner than we can:)

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 9, 2012

I stayed in the one bedroom apartment for five nights. Bed was small and really only ideal for one person. Rest of apartment was great. Food and pub were of a very high quality. Service was great. Some evenings they supplied high quality snacks and drinks on the house which was a nice surprise

Room Tip: Try the suites or a bigger apartment
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 28, 2012

Spent 5 nights in Nairobi to visit friends and had a great experience at the Palacina. There is a great restaurant attached which is nice because its so hard to get around Nairobi. Trips and cabs through the hotel are very expensive relative to calling a cab, so if you get the name of a reliable cab driver, use them.
Has a fitness center, which is not much but is fine for a quick workout and a spa which is just a massage room but is relatively inexpensive and massages are good.

Room Tip: Get a room in the main building
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#9 Family Hotel in Nairobi
#19 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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