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“Amazing gem in the city” 5 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya   |  
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Hotel amenities
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Free Breakfast!
Ranked #6 of 102 Hotels in Nairobi
Lebanon, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing gem in the city”
5 of 5 stars Reviewed August 21, 2012

We stayed here for our short stay in Nairobi on our way to Zanzibar. The Palacina picked us up at the airport and immediately made us feel welcome and safe! We arrived at the hotel and were greeted by name, and offered room service since the staff could tell we were tired! We were shown to our room (very clean, comfortable, five star room) and immediately ordered from the menu. The food was great - an excellent meal to start our adventure. We used the Tour Africa Safaris as our guide for a safari. They work closely with the hotel, and made us feel in completely good hands the entire time. They kept our luggage and helped to confirm our flights to Zanzibar while we were away on safari. The staff was a picture of going above and beyond. The Palacina had a friendly, authentic, and clean vibe to it. We would recommend this hotel to anyone traveling to Nairobi. We wish we could go back sooner than we can:)

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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102 reviews from our community

Traveler rating
    66
    26
    5
    4
    1
See reviews for
12
48
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 9, 2012

I stayed in the one bedroom apartment for five nights. Bed was small and really only ideal for one person. Rest of apartment was great. Food and pub were of a very high quality. Service was great. Some evenings they supplied high quality snacks and drinks on the house which was a nice surprise

Room Tip: Try the suites or a bigger apartment
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 28, 2012

Spent 5 nights in Nairobi to visit friends and had a great experience at the Palacina. There is a great restaurant attached which is nice because its so hard to get around Nairobi. Trips and cabs through the hotel are very expensive relative to calling a cab, so if you get the name of a reliable cab driver, use them.
Has a fitness center, which is not much but is fine for a quick workout and a spa which is just a massage room but is relatively inexpensive and massages are good.

Room Tip: Get a room in the main building
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarsdale, New York
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 2, 2012

We arrived here late in the evening just as the restaurant was about to close. They kept it open and made a lovely dinner for us. Their attitude was pleasant. We stayed one night on our way to a safari. I would recommend as much as a one night stay's info would allow.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kigali Rwanda
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 26, 2012

Palacina is a dreamy small boutique hotel (I swear I thought up this title and only afterwards noted on their website that Lonely Planet says the same of it!). I used to stay their regularly when I was able to score reasonable rates particularly because I always loved the fabulous food and jazz (Friday nights) at Moonflower. The bar area is fantastic -- definitely harkens of Nairobi days of old and the outdoor setting area is reminiscent of a safari camp. Certainly try their grilled snapper - it's always a great way to go. I stopped staying there as the price couldn't quite compete with Fairview, but I would if I could!

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aktobe, Kazakhstan
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 26, 2012

Our travel advisor booked us overnight into the Palacina and it was a perfect choice. The hotel is in a quiet location and upon entering we were immediately made welcome by the staff who directed us to a nearby trolley with welcome and delicious teas and coffees and bites. The room was amazing with a massive double bed, huge walk-in changing room and ALL the mod cons.

As we arrived in the early evening and were due to fly out early next morning we had dinner at the hotel's Moonflower Restaurant. A perfect choice. The table was located on the verandah, the service was wonderful mand the drinks and food superb.

Even though we were up before breakfast hours, the staff had a breakfast ready for us. Would I stay here again? Absolutely and as soon as I can.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corinth, Maine
Top Contributor
132 reviews 132 reviews
47 hotel reviews
Reviews in 63 cities Reviews in 63 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 22, 2012

Over the past five years we've enjoyed many good meals at Moonflower, Palacina's fine dining restaurant. Service is impeccable, and the decor is very interesting with its combination of colonial Kenyan and Zanzibarian influences. There is a nice feeling of continuity and comraderie among the staff since most are long-term employees. It IS quite pricey, but we have never been disappointed, nor have the many guests we have entertained here. Check out the hotel lobby and the Palacina Interiors showroom for some beautiful decorating ideas.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
#19 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

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