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“Terrible” 1 of 5 stars
Review of Hotel Ambassadeur

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Hotel Ambassadeur
2.5 of 5 Hotel   |   Moi Avenue | PO Box 30399-00100, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #80 of 91 hotels in Nairobi
Lusaka, Zambia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Terrible”
1 of 5 stars Reviewed October 4, 2013

Terrible location!! The noise from outside is horrific. Crowded entrance (very scary) Abysmal service!! Very old furniture and fittings. Taking a shower was an an experience for the brave and desperate. Security does not seem assured. Not recommended at all.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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17 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Any
English first
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 24, 2012

Compared to the last time i was in this hotel i noted that the hotel had improved in terms of srvice delivery, cleanliness., and reduced noise in the rooms since the windows are now double glassed.

Room Tip: rooms on the archives side are quieter.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
york uk
1 review
1 of 5 stars Reviewed May 1, 2011

the room service meal cost me 700 shillings it was dog end food at the airport cafe i paid 300 for food heaven,get a proper chef who can cook chapatis its your traddition,the room was smelling of dirt the noise from the matatus goes on all nite u cant sleep there ,the reception and the lift are contradicting this place,the jugs in the restaurant were chipped they dont serve fresh made eggs they come in a chaffing dish allready prepared what a dump,and the bath room oh my god

Room Tip: get qualified managers who can turn this place rod
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  • Stayed April 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 5, 2011

I thought I was escaping poor service at the Kenya Comfort Hotel, but landed in the most noisy place in town. Their windows and rooms are not sound proof. There are these public transportation buses and vans in Nairobi that they call "matatus". They honk and hoot all night, right at the steps of the hotel. The honking does not stop till around 1AM and they get back at it aroud 3AM. I wanted to cry, no kidding! The hotel staff was very friendly and they apologized for the noisy, however there was nothing they could do about it. The rooms are good. The bar and restaurant staff is very nice. I would not recommend this hotel to somebody who need a good quite night rest. Take ear plugs or just sleep during the day. The noise is incredible!!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 1, 2011

I stayed here with 3 of my friend and our two teachers as we were connecting to Kisumu for a school exchange project and needed a room for the night. I have backpacked and camped and stayed in many countries and can do 'no frills' no bother - I'm 17, I'm not out for luxury. However, this really was pushing the limits.

We arrived at the airport and our driver, John, was really a highlight of our short stay. He was brilliant, very informative, even stopped at some local sights the next day en route to the air port for us.

Arrived at the hotel and were jostled going in by the large crowd - people looking for money/food etc, a matatu station right there, and people going through at all hours! On first impressions, it was not good. What looked like scorching around the lights in the ceiling, damp on some of the panels and cracks in the walls. The place really just looked very out date and run down. The porter was friendly and showed us to our rooms, he was really very good albeit a bit pervy!

The corridors did nothing to improve the impression, dirty, smelt stale and were generally just in a state of disrepair. Were originally shown to the wrong rooms and it took nearly half an hour to sort out 3 rooms!

Our room was big enough, but needed a good clean. Light switches and plugs were aged and scorched, my friend plugged in her camera charger and it started to spark, so that was the last time we touched the electrics if we didn't need to! Turned on the shower to get soaked, didn't work apart from spraying a jet of water onto the floor, was not usable. Bathroom itself was filthy, with the floor mat from the last guest still crumpled up on the floor!

The windows were all surrounded by mould and the paint peeling. The 'balcony' was nothing more than a tiny box, with what looked like bare wires hanging over it from above!! We didn't venture out of the door for fear of it collapsing!

However, we could've ignored all these points, it was only for one night, if only we could have slept. But the noise made that impossible!! There was a dance going on somewhere in the hotel, and we might as well have been there the music was that loud. There was no air conditioning in the room, but some sort of machinery was humming away...sorry, thumping away all night!! The people on the street, I understand it is not the hotel's fault, were extremely loud, horns and shouting all night! The noise was so loud from everything that the walls and floor of the hotel was vibrating! In the end, I think I finally fell asleep around 3 from sheer exhaustion of a 8 hour long haul flight.

Trying to find the breakfast room was like looking in a maze! At one point, we went down a set of stairs we presumed to be right, and got shouted at by a member of staff in Swahili! Eventually, all the English we got was "don't dare come down here, you are not allowed!". Really rude staff aside from the porter, driver and some of the guards. Breakfast in the morning was a selection of lukewarm juice that was watered down, some dodgy looking sausages on a bain marie and some hard bakery items. In the end, I think I had one slightly softer croissant and bought a bottle of water, enough to take my malaria tablet! I waited 20 minutes for a pot of tea that came out warm at best, and tasting strongly of chemicals.

Check out was not the quickest in the world, but again, our driver really did make the stay.
For anyone staying here, I'd avoid it unless you really don't mind not sleeping well and the filth of the hotel. It's a shame as it was obviously quite grand in past times and with a bit of TLC and training, it could be again.

  • Stayed February 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2011

Very noisy. The Hotel is dirty and we couldn't even get a shower as it didn't work. The service were very bad , after one hour the hotel offered another room, but the the shower didn't work here either!

  • Stayed January 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 31, 2010

We stayed in this hotel 2 nights upon our arrival in Nairobi before leaving for a Safari.We booked via Expedia from Europe as this was the only place with an acceptable price (70 USD for a double). Well, the place is a dump. It is incredibly noisy as it is on one of the main squares just next to the matatu station (where the caos end at 1 am in the night and starts again at 4 am in the morning ...). I mean really INCREDIBLY LOUD, you can't spleep without ear-plugs. There was hot water in the shower with a small instant bolier (which looked quite unsafe) but not in the sink. For the rest the place is completely run down, furniture looks as coming from a dump, and the linen looked dirty (we had to sleep inside our sleeping bags). Only positive point, it is very central in the CBD and close to places to eat and the bus stops.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Ambassadeur

Also Known As:
Ambassadeur Hotel Nairobi
Address: Moi Avenue | PO Box 30399-00100, Nairobi, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Hotel Style:
Ranked #80 of 91 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Ambassadeur 2.5*
Official Description (provided by the hotel):
Ambassaduer Hotel is conveniently situated in the heart of Nairobi close to the best restaurants, cinemas and shopping malls. The hotel is located directly opposite the National Archives. The hotel is a 3 star with 98 en suite rooms all with internet connectivity. ... more   less 
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