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“Clean rooms” 5 of 5 stars
Review of Cloud Hotel & Suites

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Cloud Hotel & Suites
4.0 of 5 Small Hotel   |   Diamond Plaza Annexe, 9th Floor, Corner of Parkland & Masari Road | P. O Box 49434, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #49 of 163 Nairobi B&B and Inns
Mombasa, Kenya
1 review
1 helpful vote 1 helpful vote
“Clean rooms”
5 of 5 stars Reviewed July 17, 2014

The hotel is conveniently located with very clean and has friendly staff,I was warmly received and as always given my usual room. Whenever am in Nairobi I always use this hotel for I enjoyed free WIFI speed and the well furnished rooms.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

Traveler rating
    3
    0
    1
    0
    1
See reviews for
1
Couples
0
1
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 3, 2014

Nairobi is a huge city and the traffic is horrible. For this reason, the location of your choice of accommodation is critical. Cloud Hotels is located in the Parklands area just above a mall which means you needn't travel too far for your shopping and groceries. Fairly new, the suites and rooms are up to date and have all basic amenities. The hotel is still under construction so at times it can get noisy or dusty bear in mind. Make sure you get what you paid for by confirming the room is in order and looks exactly like the pictures. Sometimes you really need to insist.

Room Tip: Make sure you insist on what you paid for,
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2014

Everything such as location was great and shopping convinience, customer service was good. the staff were very helpful and attentive. i will definately visit again. the view of the forest from my window was just amazing!

Room Tip: A room with Forest view very airy!
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 4, 2014

Booked at this hotel for the top suite. Arrived very tired after 24 hrs. of flying and stop overs. We were shocked to find our room under construction, plaster everywhere and water all over the floor. When we complained the owners wife came to look at the room and behaved like there was nothing wrong. After an hour the room was mopped, by this time it was 8 pm. Exhausted we just gave up and went to sleep. No working shower! The next day we went for breakfast and were shocked to see that the whole place was under construction. Some make shift tables were put together for breakfast, which was barely any items. The pool was filthy! There was construction material all over the place.

Being in a foreign city, we had to move to another hotel. It was a nightmare!

Room Tip: There is only one floor to this hotel.
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  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cloud Hotel & Suites

Address: Diamond Plaza Annexe, 9th Floor, Corner of Parkland & Masari Road | P. O Box 49434, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 163 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cloud Hotel & Suites 4*
Number of rooms: 40
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