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“don't even think about it” 2 of 5 stars
Review of Sunstar Hotel

Sunstar Hotel
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Sunstar Hotel
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Garden Estate Road | along Thika Super Highway, Nairobi, Kenya   |  
Hotel amenities
Ranked #98 of 115 Hotels in Nairobi
New York City, New York
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
“don't even think about it”
2 of 5 stars Reviewed May 10, 2014

Worst managed hotel I've stayed at in 5 years. Forced to book more than 15 rooms here for 6+days to be near UN when our preferred booking withdrew on us. Only +/single room relatively large and its not too far from Gigiri taking back roads. - = there is no standard of service in any element of hotel operations: food; reception/concierge/communication services; guest treatment/support. People are unable to provide reliable information (when buffet food will be served, etc). On check in I had to switch rooms as the electricity collapsed in my room. No explanation; electricity out another evening at dinner time delaying food for 3 hours. Order walk away and come back and your food may arrive sometime in the 24 hr period. Senior management is at fault and peoples jobs and profitability will be the consequence. I feel badly for cleaning staff and others who have no clue on how to do their job. Leaving was like escaping from bleaksville.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona T, Manager at Sunstar Hotel, responded to this review, June 9, 2014
Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy staying at Sunstar Hotel, so your report of a disturbing experience while at the hotel is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Sunstar. Second, we questioned our staff and took appropriate action by training them. We strive to provide the best for our guests but some things are beyond us such as the black out experienced, we do hope that you understand the grievance and the justice. Thank you for reporting this incident and i assure you that we look forward to efficiently serving you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    2 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Sunstar Hotel

Address: Garden Estate Road | along Thika Super Highway, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #98 of 115 Hotels in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 60

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