Over 20 minutes from the airport, incredibly difficult to to find. Thank god we had our very capable driver who was able to phone up and get rough directions. We needed to do this several times, as it is not signed at all, anywhere.
We arrived in a cramped housing complex, a dark deserted place with hundreds of tower block style buildings packed together. At the bottom was a room saying reception.
The 'receptionist' was unwelcoming, and grumpy once I had gently remarked on having no response to my 3 previous emails asking whether the rooms were even confirmed, and airport shuttle service.
Our room was top floor. A kitchen with no utensils. A sink and shower with no hot water, although like everything else, it was advertised. My bed had no pillows, as the receptionist had forgotten, and after a reminder still never came with any. My friend described those in his room as sacks of gravel.
The wifi was tedious, and extremely slow. There are supposed to be a selection of TV channels. None worked. On walking 6 floors in the rain to the bottom floor to ask, The receptionist laughed, and Said "oh yes, we haven't paid".
Breakfast was 20 minutes late, so we had around 5 minutes to eat it before having to leave for our flight.
This place charged $80 per night. For services worth far below $20.
There are many other hotels closer to the airport and possible to find (if you don't have a Swahili speaking driver), and simply have the facilities that are advertised.
Just don't stay.
- Official Description (provided by the hotel):
- Located in a quiet, upmarket residential area just 10 minutes away from Jomo Kenyatta International Airport, Nairobi Airport Hotel offers the comforts of home in brand new, exquisitely finished two-bedroom apartments. Skip the jams of Nairobi, and feel at home less than 30 minutes after your plane touches the ground! Breakfast and free airport transfer is included. ... more less
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