Me and two of my friends had booked the hotel as we were only staying one day and wanted to be close to the airport.
We had an agreement with them by email that they were gonna pick us up at the airport- they said they would be right outside with a sign with our names, but when we came there- there were no one there to pick us up (our flight was one hour late, but we expected them to check that as we could not contact them while in the air). We ended up taking a taxi and the taxi driver had to stop several times before he found the place. The roads were bumpy, dirty and it was in a questionable area.
The "hotel" was just an appartment building with NO signs what so ever. Not by the gate, not on the way and not even on the building or the reception area.
The girls who greated us when we came was very friendly and let us stay in another room until outs were finished (as we came before check in).
The bathrooms were not very clean and we couldnt get the warm water to work.
The beds were comfortable.
We asked if we could order food- lunch, dinner and breakfast and they said yes.
The lunch was served weirdly, as we had to build our own toast (got it all in parts- cheese not melted) and an open, kind of dirty jar of jam.
When we ordered dinner, they first said 2 hours, after 4 (!!!) hours we went down and asked and were told 20 minutes- it took another hour. We got no appology for this.
I do not recommend this "hotel"
- Official Description (provided by the hotel):
- Located in a quiet, upmarket residential area just 10 minutes away from Jomo Kenyatta International Airport, Nairobi Airport Hotel offers the comforts of home in brand new, exquisitely finished two-bedroom apartments. Skip the jams of Nairobi, and feel at home less than 30 minutes after your plane touches the ground! Breakfast and free airport transfer is included. ... more less
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