We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rustic or creepy?” 2 of 5 stars
Review of Ngong House

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Nairobi
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Ngong House
Save
You added Ngong House to your Saves list
Ngong Rd | P.O. Box 24963, Nairobi, Kenya   |  
Hotel amenities
Ranked #4 of 107 Specialty Lodging in Nairobi
Washington DC
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Rustic or creepy?”
2 of 5 stars Reviewed August 17, 2012

An overnight at the Ngong House en route to safari. Arrived around 9:00 PM and greeted by the staff. Paul (manager/owner?) offered us a dinner. The food was mediocre and a bit strange. We were shown to our tree houses (wife and I in one, two teenage sons in another). After a day's travel from Europe we were anxious to clean up and get a good night’s rest.

Tree houses: Rustic is a nice word for tired. Canoe bathtub a charming concept - but it would take twelve hours to fill the tub with limited water pressure and no chance the water would be warm. Shower not much better and caterpillars were crawling around the shower walls. Bed OK for comfort. On the bright side, our kids loved their two story tree house and spend much of the night on their deck. We would have been pleased to fall asleep to the sound of birds and game. Instead we lay awake until 3:30 am listening to the Ngong House and adjacent property owner’s dogs barking non-stop. It felt like we were at our dog's kennel.

Management snafu: On arrival, Paul provided us with our flight and accommodation vouchers from our travel company. The vouchers indicated a 9:15 flight the following AM. A staff member said that information was wrong and we were actually on another airline at 10:40 AM. I questioned this, but Paul assured me he had checked with our travel company and that indeed the change was correct. (I checked with our travel company upon return home and they never spoke with Ngong staff) I worried overnight thinking something was amiss and went to the office at 7:45 AM the next morning asking the flight info be reconfirmed. 45 minutes later Paul arrives, in quite an upset state, telling us indeed we need to be on the 9:15 flight. With no breakfast and wasting 15 minutes securing our luggage, we race to the airport. Blessedly we make our flight.

As my son said the next morning, this place kind of reminds me of The Shining.

I would not recommend a stay at the Ngong House.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

82 reviews from our community

Traveler rating
    70
    6
    3
    3
    0
See reviews for
16
43
5
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kuala Lumpur
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 19, 2012

A true experience of luxury rustic living. The tree houses are a visual feast and you do feel as if you are alone in the bush despite being in a developed suburb. Excellent and detailed service with charming touches. Being from a city, it can feel a bit too "log cabin" isolated if alone and rattling around the tree house (size of a large 1 bed apartment).

The owner's 3 dogs are a nice addition as is the camp fire lit in the evening together with sundowners. Would recommend having dinner at Ngong House as the chef is very talented. I would return but only with a partner for company during the lonely stroll back to the tree house and to keep company when the hyrax (wild rabbit) screams in the night.

Room Tip: The furthest tree house has the best view and the most privacy. All tree houses are unique.
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chudleigh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 8, 2012

we stay here every time we visit Kenya (regularly) lovely hotel, quiet, calm and beautiful.
I can highly recommend if you are looking for a little oasis , excellent service and food, lovely staff and very private if you want to be.

Room Tip: All the tree houses are lovely, as is the cottage.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2012

My husband and I headed out to Ngong House for a mid-week get-away from Nairobi. Driving the long way around made us feel like we were heading way out of town and the view from treehouse 1 confirmed the illusion. All we saw from our balcony was the Ngong Hills. The rome, the food and the service was amazing. They even quickly baked a cake for my husbands birthday.

Perfection.

Room Tip: For the views... pick tree house rooms 6 or 1. For easier access and less stairs pick 7 or 6.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 12, 2012

We've stayed one night during our honeymoon at the Ngong House and wished we could have stayed a bit longer. It's like coming home. We were greated with a cold drink which we enjoyed in the garden whilst one of the staff checked us in and asked us we're we wanted to have our lunch. We opted for the beautiful garden and within minutes a tables was set under a big tree where we had a very nice lunch. After lunch we we're brought to our tree house and it is a real tree house. Very romantic and really Out of Africa style decorated and as we had the last tree house we had a beautiful view. In the evening the host, Paul, entertained all his guest at the campfire. He's incredible hospitable and friendly. After our sun downer we were guided to a rondavel where a long table was set. The setting was incredibly cozy, the food very good and it was nice to get to know the other guests.

Ngong House is a truely special place, really romantic and we would definitely stay there again.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia, DF
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 12, 2012

However, dinning at Ngong House turned out to be a “mysterious” event, to say the least. Initially, several attempts to book a table failed as no one picked up the phone. Then, arriving at the hotel was a stressful adventure itself. The GPS could not find the way, and luckily the hotel staff was kind enough to rescue us. We were lost in the hotel area for more then half an hour. We had actually driven by the hotel entrance, through a dark street without public illumination, but there was no visible indication of the hotel, and we missed it. With the hotel staff we drove through a dark driveway off the main road until with spotted a hotel sign. The parking lot was dark and empty. Once at the hotel we were kindly greeted by several employees, but there was no sign of guests. There was actually none. We asked for the menu, but it was not available. The maitre, offered “meat, chicken or fish” choices with vegetable. Once our orders had been placed, we were still requested to wait for the table to be ready, and meanwhile were able to calmly enjoy some cocktails at the reception. We were later led to our table, which was located outside the reception building. We were guided through a narrow dark path through the bushes, until we arrived at a round hut, built with a thatched roof, short external walls and no windows designed in a simple but nice Swahili style to allow the flow of air. In the hut there was a long and well-decorated table, maybe a bit too big for 4 people, with chandeliers, and no artificial lights. Several small fireplaces built in the wall, which surrounded us, were lit. The atmosphere was cozy, quiet and private, as no other guests were around. We were still feeling strange about the place, and this amazing atmosphere helped to relax, although the place was different from the restaurant pictures I had seen on the website. It was a secluded area. We ordered wine, and again no wine list was available. We were offered inexpensive South African wine, which was inappropriate and expensive. We patiently waited for the food another while. Although lacking creativity for a kitchen run by a recommended European chef, the food was tasty. Apparently the chef was not in that evening. On our way out, another “mysterious” surprise: credit cards were not accepted, and this turned out to be an issue. The stuff however managed well the situation and a comfortable solution was found. To tell the truth we all found the place very charming. It felt as if we were out of Nairobi in a nice safari lodge. However, the overall approach by the staff left us uncomfortably thinking that this dinner could be some kind of scam, particularly as both the kitchen and bar had low value for money, only cash was acceptable and no receipts were given. I would like to return, but in a more predictable and transparent opportunity.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 4, 2012

Never really thought a hotel in Nairobi could feel so special – this place is just amazing, in every sense. The accommodation is fantastic, the food is amazing, and the staff are just lovely...polite and attentive but never intrusive. Their hospitality felt truly genuine. 3 of us spent the night in the ‘log cabin’ which is so large, when we walked in we had assumed we were in some communal living space until the guide started showing us the bedrooms! The cabin has 2 double bedrooms with ensuite bathroom, plus a small mezzanine type bed space in the main living area, and another sitting space that could also serve as a double bed. There was a bar, and even a pool table in the cabin, along with sofas and a log fire! Dinner was in our room, and was delicious, although we were all rather full after the appetizers and the two starters so didn’t do the main course much justice. All drinks are included, including wine with the meal and the fridge is well-stocked with sodas and beer.
As residents, we got very good rates – even more so as there were three of us rather than just 2. We took a look at the tree houses before we left and they are lovely but for more than 2 people, the cabin is perfect!

Room Tip: For families and if there are more than 2 of you, the log cabin is ideal.
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ngong House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ngong House

Address: Ngong Rd | P.O. Box 24963, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 107 Specialty Lodging in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 19
Official Description (provided by the hotel):
Ngong House is a private, serene and luxurious homestay 20 minutes away from the city centre. The lodge overlooks the Ngong Hills, only a few minutes away from what used to be Karen Blixen Coffee Farm. Secluded in 10 acres of private land, it is very close to Nairobi National Park, 40 minutes away from Nairobi International Airport and 15 minutes away from Wilson Airport, from where all air safaris take off. Accommodation is mainly in luxurious Tree-Houses. ... more   less 
Also Known As:
Ngong House Hotel Nairobi

Owners: What's your side of the story?

If you own or manage Ngong House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.