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“A Mysterious adventure” 3 of 5 stars
Review of Ngong House

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Ngong House
Ngong Rd | P.O. Box 24963, Nairobi, Kenya   |  
Hotel amenities
Brasilia, DF
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
“A Mysterious adventure”
3 of 5 stars Reviewed May 12, 2012

However, dinning at Ngong House turned out to be a “mysterious” event, to say the least. Initially, several attempts to book a table failed as no one picked up the phone. Then, arriving at the hotel was a stressful adventure itself. The GPS could not find the way, and luckily the hotel staff was kind enough to rescue us. We were lost in the hotel area for more then half an hour. We had actually driven by the hotel entrance, through a dark street without public illumination, but there was no visible indication of the hotel, and we missed it. With the hotel staff we drove through a dark driveway off the main road until with spotted a hotel sign. The parking lot was dark and empty. Once at the hotel we were kindly greeted by several employees, but there was no sign of guests. There was actually none. We asked for the menu, but it was not available. The maitre, offered “meat, chicken or fish” choices with vegetable. Once our orders had been placed, we were still requested to wait for the table to be ready, and meanwhile were able to calmly enjoy some cocktails at the reception. We were later led to our table, which was located outside the reception building. We were guided through a narrow dark path through the bushes, until we arrived at a round hut, built with a thatched roof, short external walls and no windows designed in a simple but nice Swahili style to allow the flow of air. In the hut there was a long and well-decorated table, maybe a bit too big for 4 people, with chandeliers, and no artificial lights. Several small fireplaces built in the wall, which surrounded us, were lit. The atmosphere was cozy, quiet and private, as no other guests were around. We were still feeling strange about the place, and this amazing atmosphere helped to relax, although the place was different from the restaurant pictures I had seen on the website. It was a secluded area. We ordered wine, and again no wine list was available. We were offered inexpensive South African wine, which was inappropriate and expensive. We patiently waited for the food another while. Although lacking creativity for a kitchen run by a recommended European chef, the food was tasty. Apparently the chef was not in that evening. On our way out, another “mysterious” surprise: credit cards were not accepted, and this turned out to be an issue. The stuff however managed well the situation and a comfortable solution was found. To tell the truth we all found the place very charming. It felt as if we were out of Nairobi in a nice safari lodge. However, the overall approach by the staff left us uncomfortably thinking that this dinner could be some kind of scam, particularly as both the kitchen and bar had low value for money, only cash was acceptable and no receipts were given. I would like to return, but in a more predictable and transparent opportunity.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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77 people have reviewed this hotel

Traveler rating
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Peterborough, United Kingdom
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 4, 2012

Never really thought a hotel in Nairobi could feel so special – this place is just amazing, in every sense. The accommodation is fantastic, the food is amazing, and the staff are just lovely...polite and attentive but never intrusive. Their hospitality felt truly genuine. 3 of us spent the night in the ‘log cabin’ which is so large, when we walked in we had assumed we were in some communal living space until the guide started showing us the bedrooms! The cabin has 2 double bedrooms with ensuite bathroom, plus a small mezzanine type bed space in the main living area, and another sitting space that could also serve as a double bed. There was a bar, and even a pool table in the cabin, along with sofas and a log fire! Dinner was in our room, and was delicious, although we were all rather full after the appetizers and the two starters so didn’t do the main course much justice. All drinks are included, including wine with the meal and the fridge is well-stocked with sodas and beer.
As residents, we got very good rates – even more so as there were three of us rather than just 2. We took a look at the tree houses before we left and they are lovely but for more than 2 people, the cabin is perfect!

Room Tip: For families and if there are more than 2 of you, the log cabin is ideal.
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Sugar Land, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2012

Last July, 2011, my friends and I were on a trip around Kenya, Tanzania, Rwanda and DR Congo. At the beginning of our trip, we had dinner here (but didn't stay the night) as we were were headed out of the Nairobi area. We ate in the cozy thatched rondavel wIth the great fireplace and were waited on hand and foot. We were so glad that we had booked one night to stay at the end of our trip.
The food was wonderful, the wait staff was great, and Paul, the owner, was warm and charming. We stayed in one of the tree houses. Sitting out on the balcony that night was wonderful as we listened to the sounds of all the creatures going about their nightly business and looked at the stars. (And the bathroom had a wonderful deep tub AND a shower!)
Most of the grounds were left wild and untamed with walkways going out to the rooms. After almost three weeks of non-stop travel, it was wonderful to be pampered in this
beautiful and serene place. And I have to say, the food was the best of our whole trip. What a way to end our stay in East Africa!
This was by far our favorite place from the whole trip. The ONLY thing we didn't like was that we had to leave! Our visit was not near long enough!
I have sent several other people here and they loved it, too. We will definitely go back!

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi and Mombasa
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 13, 2012

We had a lovely weekend staying at one of the stilt/treehouse rooms. It was just what we needed. A breath of fresh air. The staff were not in your face, but available if you needed anything. Two dinners in the evening in a beautiful dining area were like special dinner parties. The food was lovely and the grounds just wonderful. The price is high, but you get what you pay for, and we certainly got value for money. The price is ALL INCLUSIVE except for champagne. The wife had nice wine and dawa with her meals, and we enjoyed relaxation and good company over the weekend.

Paul is a great host and tried to ensure that those who wanted privacy and romance got it, and those that wanted to be sociable and meet people were able to do that. The dogs in the grounds are beautifully behaved and don't bother guests.. unless you want their company. then they enjoy a good fuss.

A possible negative?

For me... having to leave on Sunday after a totally relaxing break.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2012

We had a very beautiful time at ngong house, food is delicious and the service is perfect. The owner Paul made us feel really at home! See You next year!!!!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe NM
Top Contributor
97 reviews 97 reviews
66 hotel reviews
Reviews in 63 cities Reviews in 63 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed December 12, 2011

We greatly enjoyed our three nights at Ngong House, resting up from a long safari. Paul the owner is a charming host, our cabin was comfortable and clean, the food is the best we have had in several trips to mainland Africa (only Madagascar was as good or better), the service was excellent, transfers to/from the airport were efficient. We visited the giraffe and elephant sanctuaries and liked both, especially the latter. Without question we will stay again if we have a Nairobi visit.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockholm
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 26, 2011

Having heard and read good things about Ngong House, we had quite high expectations. Unfortunately, these were not met. The rooms were not clean. For instance, someone had used one of the cups as an ashtray and it had not been properly cleaned afterwards, something we discovered by the taste when drinking from it. There was a dead moth in the bath salt in the bathroom. At dinner, the glasses were not properly washed.

It was also very cold in our room, so we had to eat dinner wrapped in blankets from the bed. They had a fireplace in the common area, but since they (without informing us beforehand) hosted a large party for safari tour operators, this did not feel like a very attractive alternative.

In spite of two reminders, our dinner was half an hour late. The beds were not very comfortable.

In general, we felt that the place had seen its best days some years ago. We would not recommend it.

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ngong House

Address: Ngong Rd | P.O. Box 24963, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 91 Specialty lodging in Nairobi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Ngong House is a private, serene and luxurious homestay 20 minutes away from the city centre. The lodge overlooks the Ngong Hills, only a few minutes away from what used to be Karen Blixen Coffee Farm. Secluded in 10 acres of private land, it is very close to Nairobi National Park, 40 minutes away from Nairobi International Airport and 15 minutes away from Wilson Airport, from where all air safaris take off. Accommodation is mainly in luxurious Tree-Houses. ... more   less 
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Also Known As:
Ngong House Hotel Nairobi

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