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“Great looking service is deplorable” 4 of 5 stars
Review of Nairobi Upper Hill Hotel

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Nairobi Upper Hill Hotel
3.5 of 5 Hotel   |   Upper Hill, Off Matumbato Road | Upperhill, Nairobi, Kenya   |  
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Hotel amenities
Special Price
20% Off Weekend Discount
Ranked #80 of 111 Hotels in Nairobi
nairobi
2 reviews
“Great looking service is deplorable”
4 of 5 stars Reviewed April 7, 2014 via mobile

Place looks great but the restaurant staff are very poor took 10 minutes to get the attention of the server when the cafe was completely empty worse still ordering food was an ordeal on its own staff seemed to have no clue in general

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi Upperhi... H, Manager at Nairobi Upper Hill Hotel, responded to this review, May 22, 2014
Dear Sir/Madam,
Thank you for having chosen to stay at Nairobi Upper Hill Hotel in April.
Thank you also for your valuable feedback on our facilities and services.

We hereby extend our sincere apologies for the below standard service you received in the restaurant. We would like to assure you that this is not our standard of service and relevant measures have been taken to ensure that all our guests are attended in a prompt and courteous manner.
We have also carried out extensive product knowledge training for all our staff as we strive to live up to our brand promise of personalized service.

We look forward to welcoming you again to Nairobi Upper Hill Hotel on your next visit.

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Nairobi
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 29, 2013

"La bonne bouche", that is the restaurant that defines fine eating in Nairobi today. This restaurant is situated at the Nairobi Upper Hill Hotel. It is designed like a luxury tent complete with tent-like chairs, not squeezed. The meals are super good, no matter what you order. If you are wondering where to go for an evening outing or office lunch or dinner, this is the place to go.
For business meetings they have a modern board room.
Everything is new and squeaky clean and I pray they maintain the standards.
After our lunch, we were given a tour of the hotel rooms and my honest opinion is that they are a cut above the rest. The rooms are spacious, airy and very very clean and most important very affordable.
Because it is small, the service is personalised.
There is ample, secure parking.
Fantastic as a business or leisure venue.

Room Tip: All rooms seemed ok but you can chose a room facing the Upperhill skyline or the hotel restaurant.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review, August 14, 2014
Dear Sir,

Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay.

We welcome you back on your next visit to Nairobi.

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2013

Upper Hill has its fantastic touch of exotic legacy that Nairobi offers. The rooms are simply great and the view is marvelous. I was on a business trip here, but did manage to have some leisure time as well. The hotel matches every taste. I highly recommend.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review, August 14, 2014
Good Day,

Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay.

We are happy to have made your stay comfortable and welcome you back on your next visit to Nairobi.

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dampierre sur avre
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 27, 2013

My wife and I just stayed 4 nights at Upper Hill Hotel on our way back to France, coming from South Africa. The hotel is ideally located, close to the city center, yet within easy reach from the airport which allows to skip Nairobi's traffic jams. Our room had a very pleasant and trendy design, it was spacious and very clean (the hotel is brand new) with a comfortable bed and all amenities. The staff was friendly and professional (we hope it will last) the food at "La bonne bouche" was excellent and the service staff very nice and efficient. Wifi was available and worked well. Congratulations to all for an enjoyable stay in Nairobi. This hotel is a very good deal and worth the spending.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review, August 14, 2014
Good Day,

Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay.

We are happy to have made your stay comfortable and welcome you back on your next visit to Nairobi.

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nairobi Upper Hill Hotel

Address: Upper Hill, Off Matumbato Road | Upperhill, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #80 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Nairobi Upper Hill Hotel 3.5*
Number of rooms: 47
Official Description (provided by the hotel):
Nairobi Upperhill Hotel is a new 4 Star Boutique Hotel ideal for Business and Leisure traveler. The hotel is strategically located in Upperhill, has spacious Accommodation rooms, Conference facilities, a Boardroom, a business center and offers complementary Airport pickup and WiFi internet connectivity.Some Organizations and Companies near us are World Bank, European Union(900meters), Coca Cola(850meters, Embassy of Japan(1.1Km), City Bank, British High Commission(1.25Km), GeoMap Center(200meters), JKIA(12Kms) and Wilson Airport(3Kms). Range of Accommodation Room Categories: Standard Rooms, Superior Rooms, Deluxe Rooms and Executive Suite. ... more   less 
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