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“The Best place,” 4 of 5 stars
Review of Nairobi Safari Club

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Nairobi Safari Club
5.0 of 5 Hotel   |   Koinange Street , University Way, Nairobi 43564, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #50 of 111 Hotels in Nairobi
Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
“The Best place,”
4 of 5 stars Reviewed April 22, 2014

I was in Nairobi last month, and i booked a room in this hotel:
Though from outside it looks old, but everything inside is different:
we do have different views, but i was satisfied by the quality of the services we received:
Being in the center of Nairobi city, it was easier for me to do my business in time:
Food and rooms were Ok for me and i do recommend other business travelers to stay here

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review, April 24, 2014
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Arvika, Sweden
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 17, 2014

A bit outdated for a junior suite (the hotel has only junior suites). Everything looks old. King size bed is fine, shower in the bath tub. I paid the 'special rate' for USD 190 for two persons, incl breakfast. The hotel is well situated in the business center of Nairobi and rather safe.

Room Tip: Ask for a room in front of the hotel. If you are in the back, you will 'enjoy' the weekend v...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, April 22, 2014
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Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 31, 2014

I stayed here on business and left the hotel early - the hotel looks like it hasn't been updated since the 60's (even though it was built in the 80's). The road noise from the street in front of the hotel made it just about impossible to sleep. The overall look and feel was tired, from the unkept bathrooms to the average breakfast.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, April 1, 2014
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Mauritius
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2014

Ideally situated in Nairobi city centre, the hotel really needs to be revamped. Old-fashioned, the service is nonetheless good.
I usually eat at the Sundeck Restaurant which offers grilled meat and/or pizzas and the service always proves friendly.
Apart from the reception and cashier staff, all the other "service" staff from housekeeping to the restaurant waiters/waitresses and the doorman are excellent and very kind & polite.
The rooms are big, and they have made the effort lately to put in some flat screens and sofa-beds.
The wifi is really bad, but there is a network cable in each room for laptops. So do not expect much for your wireless devices. The bathroom highly deserves refurbishing and the plumbing are so old that you may be afraid of breaking it only by touching it. One of the shower handles just came out while I was opening it.
The electricity sockets in the rooms sometimes do not work, and you may experience some difficulties with some of the lights in the room.
Enough for the negative feedback.
I have stayed at NSC 6 times between 2011 and 2014 mainly because of its location near our offices. The service staff do recognize me each time I come back and some of them even remember the approximate dates of my previous stays. This is really a nice point to hear when you come at this hotel.
The breakfast is very acceptable, but you need to be early. Lunch is buffet style with varied cuisine.
Overall, good hotel to stay in.

Room Tip: Ask for a room facing the University. The rooms at the back face the Nakumatt shopping centre and a...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, February 24, 2014
Thank you very much for you feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 19, 2014 via mobile

We stayed there at least 3 times between the year 2012 till 2013 for work as it was located within walking distance of the client's office.

First off, the price for the stay includes internet but no wifi except in the lobby, free breakfast and the staff are polite and always eager to help.

This is where most of the important positive points end, sadly the facilities for each room are not created equal and sometimes if you're lucky, you would get a room where all the power sockets, safe, and even air-conditioner works. Other times you don't, some would be working but other might not. After the first 2 times, we discovered that rooms at the 5th seem to be relatively okay and acceptable. Please understand that we were there for work and required either long hours at the client's site or long nights in the hotel room hammering out fixes for their system so the importance of a good and functional room was paramount to our needs.

But, if you only staying as a stop over from the airport before the tour agency comes to drive you for your long Safari vacation (we have noted this every morning as we left the hotel to go to work), then this hotel is suited for that purpose nicely.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, February 24, 2014
Thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 3, 2014

Stayed here for week for work. The staff were very friendly and knew my every move, "out again mum". There was no wifi only cable to connect which meant no phone wifi, for work that was a bit limiting. The suite just seems like wasted space especially as they didn't fix my tv, the ariel was hanging out of hole in the wall. The pillows were new in 1985, and there was a lot of street noise & stale food smell even on 14th floor. And the pool is not quite what the photo promises. Location is ok, but u can get better for better value in Nairobi - just felt like the place needed a bit more love!

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, February 10, 2014
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 22, 2013 via mobile

Many of the negative reviews I do not agree with. Yes, the hotel is very dated. Everything looks original 60s except the elevators. Suites are huge, clean, and in my case the AC and wireless internet worked just fine. Bed might be too firm for some. They were very accommodating and gave me a VERY early check-in as well as a VERY late checkout. Breakfast buffet was complete but had no variety. The other reviews scared me a little, but I found the hotel fine overall.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, November 25, 2013
Thank you very much for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nairobi Safari Club

Address: Koinange Street , University Way, Nairobi 43564, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nairobi Safari Club 5*
Number of rooms: 146
Official Description (provided by the hotel):
The Nairobi Safari Club is Kenya's only All Suite Hotel, located within the remarkable city of Nairobi, close to the Central Business District. Located only 25 minutes away from the Jomo Kenyatta International Airport, the hotel offers 146 tastefully furnished suites spread over 16 floors. We offer luxury accommodation to Business Travelers, Conference Delegates, Safari Adventurers, and those looking to experience Nairobi, the Green City in the Sun. Our central location ensures that our guests are able to easily access Nairobi's corporate hub for business meetings and visit popular tourist attractions in and around the city. ... more   less 
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Also Known As:
Nairobi Safari Club Hotel Nairobi
Nairobi Safari Hotel

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