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“Good, not perfect but could be” 4 of 5 stars
Review of Nairobi Safari Club

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Nairobi Safari Club
5.0 of 5 Hotel   |   Koinange Street & University Way, Nairobi 43564, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #47 of 100 hotels in Nairobi
Newbridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good, not perfect but could be”
4 of 5 stars Reviewed September 28, 2013

Service excellent, everybody very polite and helpful, rooms need updating, nothing major though.
Food okay but dined out at other places and the food was great.
Probably wouldn't go back unless a few changes made

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 1, 2013
Thanks for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sacramento, California
Top Contributor
148 reviews 148 reviews
105 hotel reviews
Reviews in 97 cities Reviews in 97 cities
375 helpful votes 375 helpful votes
3 of 5 stars Reviewed September 25, 2013

When a Kenyan Airline flight from Nairobi to London was delayed until the next morning, we were bused to the Nairobi Safari Club for the night. Although off a main street, it’s quite a distance from the airport and abuts an industrial area. The lobby was fine and the staff handled the busload of displaced passengers in a short period of time. On the 11th floor, our room consisted of a large living room, bedroom and bath. For our purposes, the accommodations were adequate and free, however, for others they may find that the room hasn’t been updated for many years. Since the lights didn’t function and towels, soap, bottled water and shampoo were not available, it might be that the room hasn’t been in use. The desk was able to send a technician for the lights and a bellman with sundries. After a short night, it was a pleasant surprise that a large, comprehensive breakfast buffet was available. When built, these units were probably condominiums and were quite nice, however, today there are probably better hotel choices in Nairobi.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 1, 2013
Thanks for your feedback. It has been forwarded to the relevant departments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 20, 2013

The hotel is extremely dated. Everything in the rooms is old and the entire hotel needs a major overhaul.
The rooms are all suites and are hence spacious which is the only things they have going for them besides their location. I'm addition the price wasn't a lot cheaper than some of the other far superior hotels in Nairobi. We had problems with the shower. Overall not a good experience and would not recommend it.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 23, 2013
Apologies for your experience, thanks for your feedback. Your observations have been forwarded to management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 28, 2013

TheNnairobi Safari Club is an excellent place for meetings as you wind down the evening. Has a simple but well done snack menu. You can also enjoy a massage and steaming at the health club to enhance relaxation after meetings. A health drink is in the house after the spa to crown the evening

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, August 30, 2013
Thank you very much for your feedback on our Health Club.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Top Contributor
115 reviews 115 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 19, 2013

This hotel is promoted as one of the better hotels in Nairobi, which it probably was at some point, but it is very run down now. The rooms are large, but the furnishings, including the carpet and curtains, are old and dingy and need replacing. The sheets and bathroom, however, were clean. We were on the 11th floor and still heard constant music playing from the street below throughout the night. The staff were very friendly, but I would not choose to stay here again.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, August 21, 2013
Thank you very much for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubumbashi, Democratic Republic of the Congo
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 14, 2013

At first glance, the Hotel looks great, but it is quite run down and in need of refurbishment. The carpets are stained and burnt, the furniture chipped/marked, etc. The biggest plus points are the large rooms, the heated pool, gym and the great staff. The food in the Safari restaurant was bad. The rates are VERY high...

Room Tip: The higher rooms have good views of the city, but all the rooms are quiet and funtional in equal mea...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, August 15, 2013
Thank you very much for your feedback. Management has noted your observations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 11, 2013

Good hotel in the centre of town. Large clean, comfortable rooms. Wired internet (wireless in the lobby), heated outdoor pool, decent gym and quite good food. One of the best hotels I've visited in Africa. Not a boutique hotel, but not as bland as some of the chains of corporate offerings. Staff were very helpful, as well as very smiley.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, August 12, 2013
Thanks for the great feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nairobi Safari Club

Address: Koinange Street & University Way, Nairobi 43564, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nairobi Safari Club 5*
Official Description (provided by the hotel):
The Hotel was established in 1984 as an exclusive Members Only Club. In 2001 it was repositioned to a fully fledged five star hotel opening its doors to the public. This year we celebrate 24 years of continuous excellent service. From the very beginning, our main goal has been to provide the best possible service to our guests, almost to the point of obsession and we are striving to constantly improve the quality of our services in order to have satisfied customers that would come back again and again. ... more   less 
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Also Known As:
Nairobi Safari Club Hotel Nairobi
Nairobi Safari Hotel

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