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“Wonderful staff, lavish breakfasts” 4 of 5 stars
Review of Nairobi Safari Club

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Nairobi Safari Club
5.0 of 5 Hotel   |   Koinange Street & University Way, Nairobi 43564, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #43 of 92 hotels in Nairobi
Chevy Chase, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wonderful staff, lavish breakfasts”
4 of 5 stars Reviewed January 20, 2013

Our family found this hotel very safe, caring and warmly welcoming. We stayed twice, the second time for only one night. The room on the first occasion was superior to the second, but most acceptable. The location is perfect for walking to the market during daylight hours. The concieges were most helpful. And the breakfast buffet, included in the price, lavish indeed.
We will always remember the friendliness of the staff.

Room Tip: Ask for a nice room.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, January 22, 2013
It was our pleasure to serve you well. We are indeed grateful that your experience in the hotel was safe, and the staff were caring and warm. We will strive to ensure that this standard is maintained so that the experience is the same, on your next visit to the hotel. Asante Sana.
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160 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Visakhapatnam, Andhra Pradesh, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 10, 2012

Even though this star hotel accommodation is provided for many transit passenger by the State owned air line, it is worth planning to stay a couple of days enjoying the hotel accommodation and sight seeing packages around the city. Drinks, Continental food, well furnished and maintained rooms are praise worthy. Travel desk is very helpful.

Room Tip: Higher floors have good scenic views
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, December 11, 2012
Dear Sir,
Thank you for your positive feedback, especially considering the circumstances under which you had to stay in the hotel. We do hope that you will stay with us again, on your next visit to Nairobi.
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nairobi
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 24, 2012

Overall a very pleasant experience. Nice rooms. Good housekeeping but not the best we have seen. Very elegant buffet lunches. Nice piano dinners. Staff very accommodating. Centrally located in downtown Nairobi. Somewhat overpriced since not a 5 star facility. Loved the front desk which go out of the way to make guests happy.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, November 26, 2012
Dear Susan,

We are really glad you had a pleasant experience during your stay at our hotel. Your observations about pricing, and housekeeping have been noted and forwarded to management for action. Thank you.
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Paphos, Cyprus
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 9, 2012

Pros:
- Good location: 5 min walking to my job
- big rooms: Seperate living room.
- free Internet
- Nice gym: Went couple of times

Cons
- big rooms: Who needs a seperate living room?
- they didn't have wi-fi. Only ethernet
- Food could be better: Breakfast was not that fresh and dinner was simple dishes.

Overall an overpriced hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, November 10, 2012
Thank you for taking the time to write and let us know how your accommodation experience was. Your observations about the breakfast, dinner menu, internet wifi in the rooms and overall accommodation rate have been noted and forwarded to management for action. We do hope that these issues will not completely deter you from staying in with us when you are in Nairobi.
Thank you once again.
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KL
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 28, 2012

Rooms are okay, need some deep cleaning. Service is with a smile and is good. Front desk officer, I think Sheila, is par excellence. ! Food is superb ! Breakfast very good, so is lunch and dinner. There is a small mall and supermarket behind the hotel, where you buy things if you want to. Taxis are plenty. Safe to walk around the place in the evening.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 29, 2012
Thank you for taking the time to let us know how your accommodatinn experience was at the hotel. Your observations about the state of the rooms has been forwarded to management for action, as have those regarding the great service and food. We hope that you will choose to stay with us on your next visit to Nairobi.
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Gainesville,Fl
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2012

Beautiful downtown facility, wonderful room, all rooms are suites, we had a great stay! The service is amazing, the breakfast , lunch and dinner great! Customer service impeccable, location perfect for walking to downtown market, church's, and others central touristic points. Antique furniture on the rooms what make a romantic ambience. Night dinner with piano player, very nice! Hotel provided tour to the Nairobi National Park, what was a beautiful experience to see all the wild animals, I really recommend! I will go back...

Room Tip: All are suites
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 25, 2012
Dear Grazieler,
Thank you for your positive feedback. Your observations about housekeeping have been noted and we look forward to seeing you again when you return to our beautiful Nairobi city. Karibu Sana!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moraga, California, United States
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 26, 2012

This is billed as a "luxury, all-suite hotel" and it is efficient and functional for one night or a day room, which I had, on the way to or from the airport. The furnishings and everything in the bedroom and bathroom needs updating or replacing. It all worked but definitely could use a major facelift. They advertise it as all suites, but I definitely wouldn't consider it a suite. It was clean, though, and the shower had plenty of hot water and worked well. The gym was fine for a workout and the meal I had in the Safari Terrace was very good and well-prepared (tilapia with rice and vegetables). It was a convenient stopover and close to the airport and was fine for that purpose. Also, the wifi is NOT FREE in the lobby - you can buy either 1/2 hour for US$6 or 1 hour. They told me they were "out of 1/2 hours" when I inquired - how can you be "out of 1/2 hours"??? I went to the desk and they logged me in for 1/2 hour at $6.

Room Tip: I was on the fifth floor and I think higher up would give you a nice view of Nairobi.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 28, 2012
Dear Charlotte,
Thank you for taking the time to let us know how your accommodation experience was. We apologize for not having the 1/2 hour cards when you needed them. Your observations about the hotel needing a major facelift will be forwarded to management for action. Thank you for complimenting the Safari Terrace on the meal they served you. This will go a long way in boosting their morale.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Nairobi Safari Club

Also Known As:
Nairobi Safari Club Hotel Nairobi
Nairobi Safari Club Hotel
Nairobi Safari Hotel
Address: Koinange Street & University Way, Nairobi 43564, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nairobi Safari Club 5*
Official Description (provided by the hotel):
The Hotel was established in 1984 as an exclusive Members Only Club. In 2001 it was repositioned to a fully fledged five star hotel opening its doors to the public. This year we celebrate 24 years of continuous excellent service. From the very beginning, our main goal has been to provide the best possible service to our guests, almost to the point of obsession and we are striving to constantly improve the quality of our services in order to have satisfied customers that would come back again and again. ... more   less 
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