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“Superb food - Nairobi Safari Club” 4 of 5 stars
Review of Nairobi Safari Club

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Nairobi Safari Club
5.0 of 5 Hotel   |   Koinange Street & University Way, Nairobi 43564, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #43 of 92 hotels in Nairobi
KL
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Superb food - Nairobi Safari Club”
4 of 5 stars Reviewed October 28, 2012

Rooms are okay, need some deep cleaning. Service is with a smile and is good. Front desk officer, I think Sheila, is par excellence. ! Food is superb ! Breakfast very good, so is lunch and dinner. There is a small mall and supermarket behind the hotel, where you buy things if you want to. Taxis are plenty. Safe to walk around the place in the evening.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 29, 2012
Thank you for taking the time to let us know how your accommodatinn experience was at the hotel. Your observations about the state of the rooms has been forwarded to management for action, as have those regarding the great service and food. We hope that you will choose to stay with us on your next visit to Nairobi.
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160 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • Dutch first
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English first
Gainesville,Fl
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2012

Beautiful downtown facility, wonderful room, all rooms are suites, we had a great stay! The service is amazing, the breakfast , lunch and dinner great! Customer service impeccable, location perfect for walking to downtown market, church's, and others central touristic points. Antique furniture on the rooms what make a romantic ambience. Night dinner with piano player, very nice! Hotel provided tour to the Nairobi National Park, what was a beautiful experience to see all the wild animals, I really recommend! I will go back...

Room Tip: All are suites
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 25, 2012
Dear Grazieler,
Thank you for your positive feedback. Your observations about housekeeping have been noted and we look forward to seeing you again when you return to our beautiful Nairobi city. Karibu Sana!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moraga, California, United States
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 26, 2012

This is billed as a "luxury, all-suite hotel" and it is efficient and functional for one night or a day room, which I had, on the way to or from the airport. The furnishings and everything in the bedroom and bathroom needs updating or replacing. It all worked but definitely could use a major facelift. They advertise it as all suites, but I definitely wouldn't consider it a suite. It was clean, though, and the shower had plenty of hot water and worked well. The gym was fine for a workout and the meal I had in the Safari Terrace was very good and well-prepared (tilapia with rice and vegetables). It was a convenient stopover and close to the airport and was fine for that purpose. Also, the wifi is NOT FREE in the lobby - you can buy either 1/2 hour for US$6 or 1 hour. They told me they were "out of 1/2 hours" when I inquired - how can you be "out of 1/2 hours"??? I went to the desk and they logged me in for 1/2 hour at $6.

Room Tip: I was on the fifth floor and I think higher up would give you a nice view of Nairobi.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 28, 2012
Dear Charlotte,
Thank you for taking the time to let us know how your accommodation experience was. We apologize for not having the 1/2 hour cards when you needed them. Your observations about the hotel needing a major facelift will be forwarded to management for action. Thank you for complimenting the Safari Terrace on the meal they served you. This will go a long way in boosting their morale.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twickenham, United Kingdom
Top Contributor
81 reviews 81 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 25, 2012

I liked the atmosphere in the hotel and the food in the restaurant was fantastic. I stayed in a couple of rooms and they were ok. There were a few interesting bugs in the bathroom and a can of doom to kill them with, I recall, but nothing too worrying - this is Africa so to be expected. It's fine, I'd stay there again.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 28, 2012
Thank you for your feedback, your kind words about the hotel's atmosphere and restaurant food will be forwarded to the relevant departments. We apologize for the bug situation in the room, and look forward to seeing you when you return to our beautiful city of Nairobi.
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Lisbon
Top Contributor
219 reviews 219 reviews
139 hotel reviews
Reviews in 149 cities Reviews in 149 cities
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed September 19, 2012

I agree with Holsrme, this hotel is ok for an overnight.We stayed there twice.
The first day/night we got a room/suite at the 14th floor and the receptionist said us we will have a nice view to Nairobi.
We saw the view and we decided to stay at the hotel once the young lady that was waiting for us at the airport also doesn´t seem to get excited with our ideia of walking at Nairobi.
In fact she said we didn´t need to exchange money, we could have the meals at the hotel and stay there.
The second time we got a room at the 9th floor smaller but with the view to the front door that was better.
The rooms had two parts one with the TV another with the bed and bathroom with bath and not only shower, and I have not big things to say.
The things were not new but were in reasonable conditions.
About the buffet restaurant we didn´t got a very good ideia, nothing special but expensive and they said the credit card machine was not working what didn´t convince me. We try the restaurant at the bar that has things simple to cook and was better.
The breakfast was not anything special but we were in the habit of eat something in the morning.

Room Tip: Ask a room to the front side and not to the rear side or you can loose your ideia of walking alone i...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 20, 2012
Thank you for your feedback. Your observations about the buffet have been forwarded to management for action. We do hope that you will choose to stay with us on your next visit to Nairobi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 7, 2012

dirty bathrooms and bathtubs. very old furniture and electronics. breakfast food ok, free wifi in lobby. Great location though. Close to city center. 5 min walk. I was staying in a suite but it feels like the worst hotel ever on my kenya trip.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, September 9, 2012
Thank You for taking the time to let us know how your accommodation experience was, as this is the only way we as a hotel can improve. Your observations about the bathrooms, bathtubs, furniture and electronic appliances have been duly noted and forwarded to the management for action. We hope his experience did not adversely affect your safari in Kenya.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hauppauge
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 24, 2012

We stayed only one night before we left for Masai Mara. The beds were like boxes and really uncomfortable. We couldn't even sit on the couch because it was falling apart. The hotel really needs some updated furniture....since travelers are so exhausted from their flights, it would be a good idea to have somewhere comfortable to sit or lie down.

Excellent massage though and the breakfast buffet was good!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, August 25, 2012
Dear Pam,
Thank you for taking the time to let us know how your accommodation experience was. We apologize for the condition of couch and bed in the room. Your concerns have been forwarded to the management for action.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Nairobi Safari Club

Also Known As:
Nairobi Safari Club Hotel Nairobi
Nairobi Safari Club Hotel
Nairobi Safari Hotel
Address: Koinange Street & University Way, Nairobi 43564, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nairobi Safari Club 5*
Official Description (provided by the hotel):
The Hotel was established in 1984 as an exclusive Members Only Club. In 2001 it was repositioned to a fully fledged five star hotel opening its doors to the public. This year we celebrate 24 years of continuous excellent service. From the very beginning, our main goal has been to provide the best possible service to our guests, almost to the point of obsession and we are striving to constantly improve the quality of our services in order to have satisfied customers that would come back again and again. ... more   less 
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