I was promised a deluxe room available on arrival (after midnight. Meetings at 8 next morning). What I got was a room in the back of the newly built cottage - clearly meant as servants quarters, with no access to the house. Entrance was around the back. It was raining and the path was slippery and dangerous, and the shuttle driver dragged my bag through the mud. The room was exceptionally small and had no hot water, phone, hangers, TV and cable (in room but not plugged in or hooked up), functional electrical outlets, functional bedside lights, iron, and no outside lights to find the door to my 'room'. I wasn't able to wash my hair or take a proper shower for 3 days! Many items e.g. mirrors oddly placed - making them difficult to use. Be sure to check which room you are assigned to and that it is functional. The cottages are a 10 - 15 minute walk from the main hotel. If you want a shuttle, the drivers tell you to call the front desk. - however when your room lacks a phone and even a basic information guide this is not possible. Food, beverages and service were below average and overpriced. The management refused to negotiate a lower price (from the $185/night they were charging our group) to compensate for the lack of promised amenities.
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Hotel And Country