We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Didnt like the service” 2 of 5 stars
Review of Windsor Golf Hotel and Country Club

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Windsor Golf Hotel and Country Club to your Saves list
Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #31 of 105 Hotels in Nairobi
Bonn, Germany
1 review
4 helpful votes 4 helpful votes
“Didnt like the service”
2 of 5 stars Reviewed October 15, 2006

This is a lovely stylish hotel, set away from the hussle and bussle of the city. The food was great, rooms nice.
Two things bothered me - I was rudely confronted in the lobby/restaurant area to identify myself, because they suspected I was gate-crushing a seminar that was taking place there. I was actually invited to it, but being African, they suspected I was there without invitation. Even after confirming I was there by invitation, they did not apologize for their mistake. Upon leaving, the front staff harrased my taxi driver, insisted the driver tip them before he was allowed to leave, they threated him never to return to the hotel. This left a bad test and is unlike the service I expect from exclusive places like this.

  • Stayed March 2006, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

141 reviews from our community

Traveler rating
    46
    46
    25
    14
    10
See reviews for
17
24
1
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 25, 2006

We stayed at the Windsor on our first night in Kenya after being on safari for 10 days. It was quite a long taxi ride from the airport. There was a mix-up with our reservations, but they were quick to get a room ready for us while we ate dinner. The food was pretty good and the service was great.

The room was spacious and very clean. The bathroom was huge and the shower was great! There was even a hairdryer. The beds were comfortable and we had a nice view of the golf course when we woke up.

They have a nice business center where we could check our e-mail. When we discovered that our hotel in Mombassa fell through the concierge went above and beyond to help us get us a reservation at another hotel for that night. The service at the hotel was fantastic! We had a nice stay and if we are ever in Nairobi again we would stay here again.

  • Liked — great service, beautiful grounds
  • Disliked — far from the airport
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 40 cities Reviews in 40 cities
394 helpful votes 394 helpful votes
3 of 5 stars Reviewed June 30, 2005

The Windsor's main attraction is that it allows you to wind down after a busy day of meetings. You can sit on the terrace with a beer, the moon looking down on you, and you hear as only sounds the cries of monkeys and birds. The hustle of the city is far-away. Same peaceful atmosphere to start-up your day. At breakfast they serve an excellent choice of hot and cold foods. And while you are having it, you look at the lawns and forest and golf course. Choice of natural juices rather limited. Dinner and beers a bit pricy. Rooms are great value, nicely decorated, spacy, well equipped. The place is rather deserted in the evening. Most of the guests seem to be in large groups, there is not much possibility to chat with someone, apart from the women selling "men's wear" ... There is a nice, little swimming pool. An awesome golf course, for non-golfers a running track through the forest, with monkeys staring at you from a distance. That garden is really big! You can walk away from the buildings and be alone, picturing that the fence might be broken and that a lion is going to get you! Until you suddenly meet a couple of golfers around the corner .. Front desk staff not very efficient. Checking out takes ages. Sport/massage facilities okay-ish. All in all a relaxing place, but if you are looking for adventure find your self another hotel.

  • Stayed February 2005, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Windsor Golf Hotel and Country Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Hotels.com, Agoda, Venere, Odigeo, HostelWorld and Tingo so you can book your Windsor Golf Hotel and Country Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Windsor Hotel And Country

Owners: What's your side of the story?

If you own or manage Windsor Golf Hotel and Country Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.