My partner and I chose to stay at the Windsor for a three day weekend. What an unfortunate choice. While the grounds are lovely, the overall service levels are deplorable. Nothing went right. They forgot to pick us up from the airport, the reservation for a king sized bed was forgotten, we were placed on the main floor with loud residents and employees interupting us in the room due to no carpeting (tile really does project sound), the internet didn't work, the food was substandard, no hot water, and an early morning choice by the hotel to erect a series of large tents for an event two days out woke us on Sunday. Finally, after we complained, we were ultimately upgraded to a "better" room. Upon check out, we were expected to pay the entire cost of the more expensive room. This was a terrible experience. I would recommend looking at the Tribe Hotel, which many friends who live in Nairobi rave about. A new boutique hotel near the Village Market -- an upscale shopping area. I would certainly not select Windsor again. Terrible, terrible, terrible management. Nothing relaxing about this experience.
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Hotel And Country