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“Terrible Service, Awful Management, Dismal Value” 1 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Hotel website
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Hotel amenities
Ranked #25 of 111 Hotels in Nairobi
USA
1 review
3 helpful votes 3 helpful votes
“Terrible Service, Awful Management, Dismal Value”
1 of 5 stars Reviewed November 8, 2009

My partner and I chose to stay at the Windsor for a three day weekend. What an unfortunate choice. While the grounds are lovely, the overall service levels are deplorable. Nothing went right. They forgot to pick us up from the airport, the reservation for a king sized bed was forgotten, we were placed on the main floor with loud residents and employees interupting us in the room due to no carpeting (tile really does project sound), the internet didn't work, the food was substandard, no hot water, and an early morning choice by the hotel to erect a series of large tents for an event two days out woke us on Sunday. Finally, after we complained, we were ultimately upgraded to a "better" room. Upon check out, we were expected to pay the entire cost of the more expensive room. This was a terrible experience. I would recommend looking at the Tribe Hotel, which many friends who live in Nairobi rave about. A new boutique hotel near the Village Market -- an upscale shopping area. I would certainly not select Windsor again. Terrible, terrible, terrible management. Nothing relaxing about this experience.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Maryland, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 29, 2008

I absolutely loved this place. I was in Kenya with a cousin who was visiting her family there. My aunt and uncle (though marriage) are members of Windsor and I loved going there every couple of days to work out at the gym and be pampered in the spa. The salon and spa staff were excellent and I got the best full body massage of my life there!!! The food and other club member amenities were fantastic as well.

I'd definitely HIGHLY recommend this place.

Oh, and also recommend checking out the Windsor Hotel (can't remember the exact name) in Mombasa! It was very nice as well.

  • Stayed July 2005, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
1 review
5 of 5 stars Reviewed April 7, 2008

Rooms large and beatifully kept. Grounds fabulous. Facitilties more than adequate. Service absolutley first class with the staff very attentive and friendly. Our first few days in Kenya at the Windsor was brilliant. As for the golf course - best we have played in a long while. Cannot understand some of the bad reviews given on this site. They must have stayed at a diffrent Windsor than the one we did.

  • Liked — large clean rooms
  • Disliked — nothing
  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed July 19, 2007

Stayed here for business and the rooms are nasty. Dirty sheets, dirty curtains, old moldy bathroom, dirty raggedy towels. BLECH! Service was horrible (except in the restaurant) and the business services and lack of professionalism was disgusting. The hotels dark mahogany is gorgrous but in deep need of a good cleaning and an overhaul. The grounds of this hotel are GORGEOUS... golf course with sunshine as far as the eye can see and beautifully manicured lawns, and an EXCEPTIONAL restuarant, but that wasn't enough to make things better.

  • Stayed June 2007
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 15, 2007

I just spent 6 days in Kenya at the Windsor. Considering my alternative options, this was a great hotel. I was in Kenya for business meetings and not pleasure. The hotel feels older than it is. The rooms were tired but clean. If windows and doors were left open all kinds of bugs came in. Service was good, Water was not replaced in the rooms for free. Food at the main restaurant was very good. Food at the 24 hr pool side restaurant was pretty bad. The running trail with Monkeys was very cool - the golf course was a challange. Armed guards are stationed around the grounds.

  • Liked — safety
  • Disliked — safety
  • Stayed June 2007, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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kenya
1 review
2 of 5 stars Reviewed February 6, 2007

Lots of reservation problems, we were a big group, booked 5 months in advance, but still half of our guests had to stay waiting for hours before they could allocate rooms after a long drive from maasai mara. Terrible service. Looks good only from outside, but very poor management.

Stayed February 2007
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Bonn, Germany
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 15, 2006

This is a lovely stylish hotel, set away from the hussle and bussle of the city. The food was great, rooms nice.
Two things bothered me - I was rudely confronted in the lobby/restaurant area to identify myself, because they suspected I was gate-crushing a seminar that was taking place there. I was actually invited to it, but being African, they suspected I was there without invitation. Even after confirming I was there by invitation, they did not apologize for their mistake. Upon leaving, the front staff harrased my taxi driver, insisted the driver tip them before he was allowed to leave, they threated him never to return to the hotel. This left a bad test and is unlike the service I expect from exclusive places like this.

  • Stayed March 2006, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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