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“Like staying in a discotheque during events...” 3 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #25 of 111 Hotels in Nairobi
New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Like staying in a discotheque during events...”
3 of 5 stars Reviewed November 30, 2013 via mobile

I stayed in Windsor for 6 nights and of that there were functions on 2 nights- Fri and Sat and during the functions the service for hotel guests dropped and was abysmal and the food took at least one hour and on 2 occasions the dishes were horrible!! (A jar of cardamom must have been poured into the butter chicken!). Fri and Sat nights, the room was vibrating as the music was on non-stop from 1 to 9pm. Avoid this hotel if you want a peaceful stay.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, February 26, 2014
Dear Narmi,

Thank you for taking time to make a review on our hotel.

Our hotel is amongst the few preferred venues for out door events. It is our policy that events end by 10pm for the sake of our resident guests. In addition helicopter land at our helipad only between 8am-6pm.

We can assure all our guests that Windsor offers a peaceful, serene and secure environment to please our in-house guests away from the hustle and bustle of the Nairobi city center

We look forward to hosting you again.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Cologne, Germany
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 8, 2013

Nothing negative to tell about the place and the setting. This a dream environment !
However for the price asked, one could expect an operative shower (several colleagues complained as well) and TV (poor quality of image, very narrow choice of programmes despite satellite).
Further on, despite the fact that the stay had to be paid at check-in (which is quite unusual !), it took more than half an hour to check-out (staff was even not able to correct the address of the company on the bill !)
Difficult to understand why this hotel got a TripAdvisor award in 2012 !

Room Tip: No specific tip
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2013

Beautiful location, nice staff and service, great food. What else can you ask for? Well, fat wallet or a company to pick up the bills. I was on the latter category, but will plan to bring my family to enjoy what this resort has to offer. A real jewel made by man, not far away from Nairobi.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, February 26, 2014
Dear KK,

Thank you for taking time to review our hotel. We are glad that you have considered
to bring your family to enjoy what the resort has to offer.
For the sake of those who think we are far from the hotel, we are a 13 minute drive from the
Nairobi city, thanks to the new Thika Road Super highway. We are also an hours drive to the famous Rift Valley and lake Naivasha making it possible to provide our guests with high level day safaris. We also organize guided historical evening tours of the Nairobi City with professional tour guides.

We look forward to hosting you again, do not hesitate to let us know of any specific needs you may have to enhance your stay.
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Accra, Ghana
1 review
5 of 5 stars Reviewed October 30, 2013

I stayed in the hotel for about 5 days and I had a very tremendous experience.
My major admiration was the goodnight chocolate.
Your hotel is about the best place to be if one is in Kenya.
Please continue with your great services which gives me constant memories of your hotel

Room Tip: Higher rooms are quieter
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, February 26, 2014
Dear Kenneth,

It is our joy that you valued your stay in our hotel. It is the small things like home made praline chocolates that made your stay. We encourage our staff to ensure every guest has a wonderful stay here at the Windsor Golf Hotel and Country Club

We look forward to hosting you again.
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nairobi
1 review
4 of 5 stars Reviewed October 15, 2013

I was in hotel in the start of this month and stayed for about 1wk and so the set up of hotel is great from the reception to the rooms,restaurant,mainly we had our meals at pool restaurant,where our tables were all reserved even without our request thanks so much to Edward,Reagan the other staff and also the chefs for the great food ,cant forget Parminus and the cold tusker.i enjoyed and would now consider coming back with my family.thnks n kep up the great services .

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, October 24, 2013
"It was a pleasure hosting you here at the Windsor Golf Hotel & Country Club and we appreciate the great feedback. Our staff are always eager to make every guests stay at the hotel memorable.
It is a joy to us that you consider to come again next time with your family, we look forward to your next visit."
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Nairobi, Kenya
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 11, 2013

As a local, I have been to Windsor many times but never stayed there until recently. The service was great, the food was delicious and plenty, and the view of the lush, green golf course was very pleasant. The colonial style rooms are very spacious although the furnishings are probably as old as the hotel. The drapes, carpets and TV need to be upgraded. The bathroom was OK - the shower area is very small and so after a shower the entire bathroom is flooded with water, which is annoying. There is a bathtub but it has no shower head.

Other than those little perks our stay was enjoyable and very relaxing. Over the weekends the hotel gets pretty busy with lots of golfers and so we preferred to stay away from the crowds and enjoyed other parts of the hotel that were less busy.

I hope that the management will consider redecorating the rooms. Additionally, I think that the subsidized rate of the gym to hotel residents should be scrapped. This should be a service included as part of your stay.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, October 24, 2013
"we are grateful that you found a chance to spend at the Windsor and that your stay was pleasant. Just to Let you know, we will soon be renovating the whole hotel and am sure the experience will be different according to some of the concerns you have highlighted.

As for our gym, let me clarify that the subsidized rate for using the facility apply to the
hotel non-residents and this facility is not chargeable to our resident hotel guests and club members.

Over and above, thank you for taking time to review the hotel."
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London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2013

I was somewhat concerned with a number of bad reviews, however on a previous visit to Nairobi we went to the Windsor Golf and Country Club for Lunch at the poolside restaurant which was delightful.
On this occasion we stayed four nights with the children and stayed in a two bedroom, two bathroom, living room cottage overlooking the golf course . The whole place had a colonial feel to it and the kids named the cottage ' snow white cottage' and was surrounded by lush greenery.
The room service was excellent, I called housekeeping for laundry and within a few minutes someone was there to collect the laundry, the morning tea was delivered to the cottage within five minutes of the call.

Breakfast was an extensive buffet and if some preferred food was not in the buffet ( eg fried eggs, beef sausages) the staff happily ordered these from the kitchen.
You do not need to be a golfer to enjoy the place and it has a kids friendly feel to it.
Some fine tuning with one or two staff might help, the waiter took bread from his tray to my plate with his fingers, no big deal but not something one would expect!

The rainwater shower and the shower pressure was one of the best I have experienced at any hotel.

Overall a great and thoroughly enjoyable stay with the family in Nairobi.

Room Tip: Ask early for a heater in the cold months, june- September as they seem to run out.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, October 24, 2013
Dear Joseph,
We do appreciate your faith in our hotel and that you had an 'overall great and thoroughly enjoyable stay'. We always encourage and believe in our staff to deliver excellent service
and your observation to fine tune our staff has been noted. Let me emphasize also (as you have done) that indeed you don't have to be a golfer to enjoy the facilities here, there is so much more that one can enjoy besides golf.

Thank you for taking time out of your schedule and review the hotel. We look forward to hosting you again in the hotel"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nairobi
#18 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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