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“Secure, comfortable colonial-era hotel” 4 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #25 of 111 Hotels in Nairobi
Dubai, United Arab Emirates
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
“Secure, comfortable colonial-era hotel”
4 of 5 stars Reviewed September 26, 2013

When we posted pictures of the Windsor online, friends thought that we'd travelled to England. To me, the hotel reminded me of India's hill stations.

Overall, we loved the old colonial style of the hotel and its creaking wooden floors and ancient plumbing. While I was working, the missus stayed back at the hotel and enjoyed being able to step outside rather than being cooped up had we been at a city hotel.

The staff were, without exception, friendly and gracious and its restaurants offer an excellent menu of dishes that, judging from the time it to get the food to our table, was cooked from scratch. The only flaw I would point to was the fact that some of the waiting staff, on occasion, weren't very attentive but that's something I can live with.

The Windsor is pricey but sophisticated and, in my opinion, a lot nicer than some of the 'resorts' in the area. Its only real drawback is the fact that its far from most things including the airport, tourists sites (like the giraffe centre and the Karen Blixen museum) and downtown Nairobi and the city's traffic snarls don't make it easy to get into town.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, October 24, 2013
"Dear Travelgoan,

Thank you for staying with us during your last visit and the encouraging feedback.
As for our hotel being 'pricey', we believe that our rates are very competitive compared to other 5 star hotels in Nairobi. I must say that the current road network upgrades we see our government enforcing, will make access to other parts of the CBD very accessible.

We look forward to hosting you again in the days to come."
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Lansing, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

The overall ambiance of the resort was quality and comfortable but with regal English charm. My husband and I stayed 5 days and found the staff to be so accommodating and remembered our names by day 2! I exhausted the staff with questions and small favors since I was constantly arranging rides and rendevous in Nairobi without a phone! They were always happy to help and even honored my secret requests for a couple of perks! (I can't say because I'm sure it was an exception to the rules!!) The grounds were gorgeous! The facilities clean and organized, our room was also. The Windsor is a shimmering, clean oasis just outside the rougher city of Nairobi. We were impressed with our stay. Also, we were there while they hosted "Jazz Under the Stars." Incredible event on the golf course. Fabulous! The highlight of the vacation. Incredible talent on stage nd incredible organization and layed back luxury off stage!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this review, October 24, 2013
"Dear Amanda,

It was a great honor to host you and the very talented jazz artist Phil Deny here at the Windsor Golf Hotel & Country Club. Our hotel is well known for its beautiful grounds which are perfect for memorable out door events.

We are also very grateful that you took time to review our property and also appreciate the fact that you enjoyed your stay and the service offered by our staff.

We hope and look forward to host you in your next visit to Kenya."
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Lagos
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 10, 2013

The Windsor is a far cry from what it used to be when I stayed there some years back. The rooms are no longer being maintained, service quality has dropped and customer guest relations is all but inexistent! I had a stain on my bathrobe and it took 3 days before it was changed. I complained about challenges with the WC and it could not be fixed. Meanwhile nobody even offered to move me to another room! Ad then the concierge tried to sell me a phone chip for 1000 Kenya Shillings! Something that I got for free from the nearby shopping mall!
And by the time we were leaving, virtually everybody had complaints about additions to their bills that had to be removed

Room Tip: If you want to stay in the cottages, insist on the left wing
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

On landing at the Windsor Golf Hotel, you are certainly drawn to think that you just entered the Windsor Castle in England... The first thing that attracted my attention was the Royal English architecture... the old English-style telephone still kept in the good order as they were before the British left... and what more... the ever-smiling faces of the staff... Wow! This is definitely an experience worth revisiting. If you require some serene experience away from the hustle-and-bustles of the City of Nairobi, then come to this place on the borders of Kiambu County... You will not regret your stay!

Room Tip: Rooms facing the 10th Tee can be noisy on Fridays if there happens to be a live band playing!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

I've been here a couple times.It is undoubtedly one of the most comfortable places I have ever stayed. The welcome is always very warm. The staff are both very attentive and discrete. They have several bars and places to eat, and cool, leafy gardens. The rooms are really great.The pool is beautiful. This is a real home from home. Have I mentioned the cuisine? One word....to die for!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad, Pakistan
2 reviews
4 of 5 stars Reviewed July 26, 2013

The hotel has an air of old British charm around it. The rooms have a great view of the lush green golf course and the service, though a bit relaxed, is dependable. The best part is having a 5 km jogging/cyling track at your doorstep. This is integrated through the golf course and the intertwined wilderness. For an open air lover like me, this is what always bring me back here.

Room Tip: Take the rooms with the direct access to the golf course on the ground floor.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Officer at Windsor Golf Hotel and Country Club, responded to this review, August 12, 2013
Dear AMIN586,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We greatly appreciate you taking time to share your valuable review on Trip Advisor.

We are delighted that you appreciate the great view of the golf course from all our rooms.

Your comments have been shared with our entire staff, as reinforcement to improve and continue their efforts to make the Windsor the hotel of choice.

We look forward to welcoming you back and hosting you at the Windsor.

Thanks and kind regards,

Esther Kung'u,
Guest Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 25, 2013

The worst experience ever…..I’ve had a one week holiday with my husband and 5 year old daughter, in Kenya.

The hotel was rated as a 5*, unfortunately we felt that the it did not meet this standard. I felt that the level of staffing was poor, this was especially noticeable in the dining room and lobby. The staff are always bored and acting like you’re constantly disturbing. Most of their employees don’t speak fluent English, so, if you need something, you will have to ask a few people until you’re lucky enough to finally find one who can understand what you’re saying. They advertise an international cuisine, but they serve Kenyan dishes, just with English names. They also advertise WI-fi, big joke that its only in the hotel reception area where you can get signal and no privacy. NO Entertainment whosoever!

Rooms are spacious and clean but bathrooms have cracked tiles and moldy grout - but the cleaner did his best to work with what he had. The hotel could do with a refurbishment, it has seen better days, money needs to be spent on it due to the wear and tear.

Room Tip: rooms with a view to the greens seem better
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Officer at Windsor Golf Hotel and Country Club, responded to this review, August 12, 2013
Dear Hadija Y,

Thank you for taking time to share your review on your recent stay at the Windsor.

We sincerely apologize that your expectations were not met. We have in particular noted your feedback on the staffing levels and assure you that our Human Resource department is looking in to every aspect highlighted. Our Executive Chef would also be more than willing to meet you on your next visit on the issue of our menus, you can also kindly contact him directly on rcournede@windsor.co.ke

We also want to assure you that our Wi-Fi signal is as strong in the rooms as it is at the lobby. If you checked, we have different signals all over the hotel to ensure that every area is well covered. All you need to do is choose the strongest signal from whichever location and use your log-in details as provided upon check in.

Kindly feel free to contact me directly on guestrelations@windsor.co.ke.

Thanks and kind regards,

Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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