The overall ambiance of the resort was quality and comfortable but with regal English charm. My husband and I stayed 5 days and found the staff to be so accommodating and remembered our names by day 2! I exhausted the staff with questions and small favors since I was constantly arranging rides and rendevous in Nairobi without a phone! They were always happy to help and even honored my secret requests for a couple of perks! (I can't say because I'm sure it was an exception to the rules!!) The grounds were gorgeous! The facilities clean and organized, our room was also. The Windsor is a shimmering, clean oasis just outside the rougher city of Nairobi. We were impressed with our stay. Also, we were there while they hosted "Jazz Under the Stars." Incredible event on the golf course. Fabulous! The highlight of the vacation. Incredible talent on stage nd incredible organization and layed back luxury off stage!