The Windsor is a far cry from what it used to be when I stayed there some years back. The rooms are no longer being maintained, service quality has dropped and customer guest relations is all but inexistent! I had a stain on my bathrobe and it took 3 days before it was changed. I complained about challenges with the WC and it could not be fixed. Meanwhile nobody even offered to move me to another room! Ad then the concierge tried to sell me a phone chip for 1000 Kenya Shillings! Something that I got for free from the nearby shopping mall!
And by the time we were leaving, virtually everybody had complaints about additions to their bills that had to be removed
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Hotel And Country