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“a splendid looking hotel, but in reality a bit average” 3 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Ranked #26 of 96 hotels in Nairobi
Accra, Ghana
Top Contributor
97 reviews 97 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“a splendid looking hotel, but in reality a bit average”
3 of 5 stars Reviewed July 7, 2013

We stayed here for a company strategy meeting. On the face of it, a splendid looking hotel, but in reality a bit average. There were no disasters, but lots of niggles. From the moment we stepped in there wasn't that nice warm feeling you get when a place is well run and comfortable. There was no pleasant greeting from the staff (they seemed distracted) and finding somebody to show us our rooms took longer than can reasonably be expected given that it wasn't too busy when we arrived. When we tried to get bar food close to closing time, we were given the clear message that, despite the bar food service still being open, that we were not very welcome. And so it went on. What ticked me off most though was the lady cleaning my room each day being rather unashamed of soliciting a tip.

The hotel seems to be run more for its golf course than for the people staying in the hotel. There is a jogging track, but no copy of the promised map was available (not even after four days of asking) and the signs on the jogging track seem to disappear after a few kilometres (or was it me being daft?). When we asked for the use of the bicycles, none was fit for riding.

This should be one of Kenya's best hotels, but it isn't.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 14, 2013
Dear Grassy W.

Thank you for taking time to share your review on your recent stay at our hotel. We greatly appreciate any feedback made by our guests.

Kindly accept our unreserved apologies for the dissatisfaction about your stay with us. We apologize that your expectations were not met. We have noted your comments on some of our staff and I want to assure you that we have addressed these with the concerned head of departments.

I deeply regret your disappointment on the bikes and the jogging track. Our leisure department is working on the signs on the track to ensure they are easily visible to everyone; they are also in the process of purchasing a special form which will prevent punctures on the bikes.

Kindly feel free to contact me directly on guestrelations@windsor.co.ke.

We wish you all the best in your business and personal endeavors . We hope you can give us another opportunity to serve you in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
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134 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Kigali, Rwanda
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2013

Just returned back from a weeks stay in Nairobi. Stayed at Windsor as my wife had to attend a friend's party nearby.The week overall was great and would give that 9/ 10, but the review is for the hotel and so give it 2/ 10

I thought everything about the Windsor experience was a joke... immediately at check in they probably had a few people checking in and maybe five people checking out, however they had only one person doing check-in's

One of our biggest disappointments was the pool area, planted in some sort of inner courtyard, too small, almost claustrophobic. To us the place just failed to feel inviting, apart from the fact that the very few sun loungers available were invariably taken first thing in the morning by the most eager sunbathers. We decided to give it a miss.

The whole place looks bland and dated, especially the rooms. Ours featured badly worn out 70s furniture, two flimsy single beds pushed together, and a TV set that would not work. There was no mini fridge to store drinks, a poor trick to encourage guests to get water from the restaurant

Service was generally ok, and even though many members of the staff really struggled with their English, most were friendly and helpful. Locals take over the bar Fri-Sunday and make impossible for you to get seats in bar, FOOD poor on a good day. the food was rubbish unless you like fish fingers and chips day and night.

For anyone thinking of taking young children DONT! the place is swarmed with wasps,mosquitoes and there is absolutely nothing to do but golf. If you want to sit by the pool for a week and do nothing then this place would be ideal it is totally secluded!

This is not a 5star hotel,feels more like a 2 star.

We will not be returning to this hotel

Room Tip: probably rooms on the upper floors are better
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2013

We have been to other Nairobi hotels and overall this was disappointing.

This hotel is not a 5*...not even close! After 45 mins in a queue just to get into our room after a long day wasn't a great start.The food was very poor, both in the restaurant and the snack bars around the pool.

The food was awful (I have never complained about food before so please don't tar me with a general complainer). The food served around the snack bar was the same every day and a sauce covered what was left in restaurant at night.

Room Tip: nothing about the rooms but the view
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Top Contributor
92 reviews 92 reviews
81 hotel reviews
Reviews in 66 cities Reviews in 66 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed June 27, 2013

I stayed in this hotel as part of our office retreat. The spread out property with the golf course and natural surroundings makes for a great location. The rooms are ok and spread out, which can involve lots of walking too and fro. The gym is reasonable, though the pool is an apology. The service levels though are very poor - this is a major area to improve. 1-2 days stay is manageable, longer ones are best avoided.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear Cajithk,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. Thank you for taking time to share your review.

We sincerely appreciate your feedback. This, we believe is the most efficient way for us to constantly improve our services.

It is our pleasure to receive comments on areas of development. Our team is constantly monitoring and improving our facilities and services offered to all our guests.

Your comments will be shared with our entire staff, as reinforcement to improve and continue their efforts to make the Windsor the hotel of choice.

We look forward to the opportunity of hosting you again in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floriana, Malta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 24, 2013

An absolote rip-off. You pay all that money, and then they organise a wedding right next to your room, in the open air, so no one in the hotel can sleep. On asking the hotel if there is any time limit for this, 11, midnight, 1 am, they said 'no. It can go for much longer.' Visitors beware.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear GiovanniB505,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review on Tripadvisor.

We sincerely apologize for any inconvenience you experienced during your stay. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback.

Our Events and banqueting manager in particular has taken note and is working on an enforceable cut off time for outdoor events.

Thank you once again for your review. We hope that you can give us another opportunity in the near future to serve you again and hopefully regain your trust.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
68 reviews 68 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed June 24, 2013

Stayed here on a company retreat. The rooms are very spacious - more like a small suite than a hotel room. The hotel itself is rather charming - it feels like staying at a country lodge, complete with the wooden floors, Sherlock Holmes inspired library/bar and expansive grounds that you can explore. As other reviewers remarked, it lacks the finesse and attention to detail of a good 5 star hotel. Food is strictly ok, rooms are clean but a little "old", and service is adequate but no one will bend over backwards. A word of caution - Windsor is located quite far out of Nairobi city, and with Nairobi traffic, you will definitely not be able to travel around. The hotel itself has large grounds to walk around, if you're not a golfer, so think of it more as a retreat location than a city break. Overall adequate and charming, but not 5 stars.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 2, 2013
Dear N S,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review.

We are happy that you appreciate the Victorian design in which the hotel is set and the spacious rooms. We have also noted your concern on the status of the rooms and want to assure you that the plan to renovate our rooms and the public areas is underway.

Once again, thank you very much for your kind observations and feedback as it will help us to improve our facilities and service to guests in order to achieve the highest level of service.

We look forward to hosting you again at the Windsor in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Coast, Kenya
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 7, 2013

The hotel is average on facilities but five star on price.its past its hey day and does require refurbishment.on arrival check in was fast,with a welcome drink .staff were courteous and friendly.i slept on room m 222 next to the hotel lobby after reading previous reviews prior to check in.the reason being that this was a biz trip and wifi signal strength is at peak next to the lobby.room was spacious,with a Victorian type furniture.spotlessly clean but carpet past it's sell by date. Breakfast andlunch lacked variety befitting 5star status.i did not play golf but the course was well kept.all in all there are other hotels with better value for same price.

Room Tip: Next to lobby if you want wifi.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Nairobi
#20 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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