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“Tacky at its best” 1 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #36 of 145 Hotels in Nairobi
Certificate of Excellence
Kigali, Rwanda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Tacky at its best”
1 of 5 stars Reviewed July 3, 2013

Just returned back from a weeks stay in Nairobi. Stayed at Windsor as my wife had to attend a friend's party nearby.The week overall was great and would give that 9/ 10, but the review is for the hotel and so give it 2/ 10

I thought everything about the Windsor experience was a joke... immediately at check in they probably had a few people checking in and maybe five people checking out, however they had only one person doing check-in's

One of our biggest disappointments was the pool area, planted in some sort of inner courtyard, too small, almost claustrophobic. To us the place just failed to feel inviting, apart from the fact that the very few sun loungers available were invariably taken first thing in the morning by the most eager sunbathers. We decided to give it a miss.

The whole place looks bland and dated, especially the rooms. Ours featured badly worn out 70s furniture, two flimsy single beds pushed together, and a TV set that would not work. There was no mini fridge to store drinks, a poor trick to encourage guests to get water from the restaurant

Service was generally ok, and even though many members of the staff really struggled with their English, most were friendly and helpful. Locals take over the bar Fri-Sunday and make impossible for you to get seats in bar, FOOD poor on a good day. the food was rubbish unless you like fish fingers and chips day and night.

For anyone thinking of taking young children DONT! the place is swarmed with wasps,mosquitoes and there is absolutely nothing to do but golf. If you want to sit by the pool for a week and do nothing then this place would be ideal it is totally secluded!

This is not a 5star hotel,feels more like a 2 star.

We will not be returning to this hotel

Room Tip: probably rooms on the upper floors are better
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank jimmy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

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nairobi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 3, 2013

We have been to other Nairobi hotels and overall this was disappointing.

This hotel is not a 5*...not even close! After 45 mins in a queue just to get into our room after a long day wasn't a great start.The food was very poor, both in the restaurant and the snack bars around the pool.

The food was awful (I have never complained about food before so please don't tar me with a general complainer). The food served around the snack bar was the same every day and a sauce covered what was left in restaurant at night.

Room Tip: nothing about the rooms but the view
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank liam d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
119 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed June 27, 2013

I stayed in this hotel as part of our office retreat. The spread out property with the golf course and natural surroundings makes for a great location. The rooms are ok and spread out, which can involve lots of walking too and fro. The gym is reasonable, though the pool is an apology. The service levels though are very poor - this is a major area to improve. 1-2 days stay is manageable, longer ones are best avoided.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank cajithk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear Cajithk,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. Thank you for taking time to share your review.

We sincerely appreciate your feedback. This, we believe is the most efficient way for us to constantly improve our services.

It is our pleasure to receive comments on areas of development. Our team is constantly monitoring and improving our facilities and services offered to all our guests.

Your comments will be shared with our entire staff, as reinforcement to improve and continue their efforts to make the Windsor the hotel of choice.

We look forward to the opportunity of hosting you again in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floriana, Malta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2013

An absolote rip-off. You pay all that money, and then they organise a wedding right next to your room, in the open air, so no one in the hotel can sleep. On asking the hotel if there is any time limit for this, 11, midnight, 1 am, they said 'no. It can go for much longer.' Visitors beware.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GiovanniB505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear GiovanniB505,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review on Tripadvisor.

We sincerely apologize for any inconvenience you experienced during your stay. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback.

Our Events and banqueting manager in particular has taken note and is working on an enforceable cut off time for outdoor events.

Thank you once again for your review. We hope that you can give us another opportunity in the near future to serve you again and hopefully regain your trust.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
170 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 stars Reviewed June 24, 2013

Stayed here on a company retreat. The rooms are very spacious - more like a small suite than a hotel room. The hotel itself is rather charming - it feels like staying at a country lodge, complete with the wooden floors, Sherlock Holmes inspired library/bar and expansive grounds that you can explore. As other reviewers remarked, it lacks the finesse and attention to detail of a good 5 star hotel. Food is strictly ok, rooms are clean but a little "old", and service is adequate but no one will bend over backwards. A word of caution - Windsor is located quite far out of Nairobi city, and with Nairobi traffic, you will definitely not be able to travel around. The hotel itself has large grounds to walk around, if you're not a golfer, so think of it more as a retreat location than a city break. Overall adequate and charming, but not 5 stars.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 2, 2013
Dear N S,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review.

We are happy that you appreciate the Victorian design in which the hotel is set and the spacious rooms. We have also noted your concern on the status of the rooms and want to assure you that the plan to renovate our rooms and the public areas is underway.

Once again, thank you very much for your kind observations and feedback as it will help us to improve our facilities and service to guests in order to achieve the highest level of service.

We look forward to hosting you again at the Windsor in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Coast, Kenya
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 7, 2013

The hotel is average on facilities but five star on price.its past its hey day and does require refurbishment.on arrival check in was fast,with a welcome drink .staff were courteous and friendly.i slept on room m 222 next to the hotel lobby after reading previous reviews prior to check in.the reason being that this was a biz trip and wifi signal strength is at peak next to the lobby.room was spacious,with a Victorian type furniture.spotlessly clean but carpet past it's sell by date. Breakfast andlunch lacked variety befitting 5star status.i did not play golf but the course was well kept.all in all there are other hotels with better value for same price.

Room Tip: Next to lobby if you want wifi.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Munir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 5, 2013

I wouldn't say this hotel was terrible, but it most certainly doesn't live up to it's name of being good, not even close.

I spent 2 nights here when my company put me here for a business trip. The whole building has a sort of run down but wiped with polish feel. Carpets are clearly very old, lots of stains where ever you look, but yet you could tell they are sweeped several times daily. The rest of the building shares this feel. It's like imagine having a very stained dirty shirt that you just washed. It's clean, but it's certainly not pleasant looking.

Front desk employees seemed helpful enough, though I never really needed to use their services. Most of the times they seemed bored out of their minds, perusing the internet or playing with their cellphones.

Now to my room. It was a gueen sized standard room. It was extremely small. 200 square feet or less... The toilet would barely flush!

Also, the noise in this place especially if you stay on the ground level is terrible, however, it didn't come from the other rooms; service personnel

Internet didn't work for me as well. They claimed free wireless and yea it was there, but it never worked steadily enough for me to do anything more than send an email here or there when I could get it to cooperate. Like some other people have said as well, the bed sheets are very thin, and like everything else, really ragged (despite being "clean")

All and all, I would not recommend this place, nor would I want to stay there again... it's one of the older hotels in the area, and it shows. Do yourself a favor and spend more money to stay at a nicer place.

Room Tip: stay away from the ground level if you really have to be accommodated here
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  • Stayed May 2013, traveled solo
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank willis w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Price Range (Based on Average Rates):
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Number of rooms: 130
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is Africa's leading Golf Resort having in it Kenya's best golf course. The resort is a mere 15 minutes drive from Nairobi's central business district and 45 minutes from the main airport. This Nairobi's leading 5 star golf hotel has a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising of twins, doubles, studio suites and cottages all overlooking the spectacular 18-hole championship golf course. With a 16-hour business center, free wi-fi internet access in all rooms and public areas (for resident guests), jogging track, tennis & squash courts, heated pool among other facilities ensure you and your family won’t miss a moment of excitement. Our greatest asset is SPACE, a SERENE AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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