Just returned back from a weeks stay in Nairobi. Stayed at Windsor as my wife had to attend a friend's party nearby.The week overall was great and would give that 9/ 10, but the review is for the hotel and so give it 2/ 10
I thought everything about the Windsor experience was a joke... immediately at check in they probably had a few people checking in and maybe five people checking out, however they had only one person doing check-in's
One of our biggest disappointments was the pool area, planted in some sort of inner courtyard, too small, almost claustrophobic. To us the place just failed to feel inviting, apart from the fact that the very few sun loungers available were invariably taken first thing in the morning by the most eager sunbathers. We decided to give it a miss.
The whole place looks bland and dated, especially the rooms. Ours featured badly worn out 70s furniture, two flimsy single beds pushed together, and a TV set that would not work. There was no mini fridge to store drinks, a poor trick to encourage guests to get water from the restaurant
Service was generally ok, and even though many members of the staff really struggled with their English, most were friendly and helpful. Locals take over the bar Fri-Sunday and make impossible for you to get seats in bar, FOOD poor on a good day. the food was rubbish unless you like fish fingers and chips day and night.
For anyone thinking of taking young children DONT! the place is swarmed with wasps,mosquitoes and there is absolutely nothing to do but golf. If you want to sit by the pool for a week and do nothing then this place would be ideal it is totally secluded!
This is not a 5star hotel,feels more like a 2 star.
We will not be returning to this hotel