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“what a shame” 1 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Ranked #27 of 92 hotels in Nairobi
nairobi
1 review
2 helpful votes 2 helpful votes
“what a shame”
1 of 5 stars Reviewed July 3, 2013

We have been to other Nairobi hotels and overall this was disappointing.

This hotel is not a 5*...not even close! After 45 mins in a queue just to get into our room after a long day wasn't a great start.The food was very poor, both in the restaurant and the snack bars around the pool.

The food was awful (I have never complained about food before so please don't tar me with a general complainer). The food served around the snack bar was the same every day and a sauce covered what was left in restaurant at night.

Room Tip: nothing about the rooms but the view
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Dar es Salaam, Tanzania
Top Contributor
86 reviews 86 reviews
76 hotel reviews
Reviews in 63 cities Reviews in 63 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 27, 2013

I stayed in this hotel as part of our office retreat. The spread out property with the golf course and natural surroundings makes for a great location. The rooms are ok and spread out, which can involve lots of walking too and fro. The gym is reasonable, though the pool is an apology. The service levels though are very poor - this is a major area to improve. 1-2 days stay is manageable, longer ones are best avoided.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear Cajithk,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. Thank you for taking time to share your review.

We sincerely appreciate your feedback. This, we believe is the most efficient way for us to constantly improve our services.

It is our pleasure to receive comments on areas of development. Our team is constantly monitoring and improving our facilities and services offered to all our guests.

Your comments will be shared with our entire staff, as reinforcement to improve and continue their efforts to make the Windsor the hotel of choice.

We look forward to the opportunity of hosting you again in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floriana, Malta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 24, 2013

An absolote rip-off. You pay all that money, and then they organise a wedding right next to your room, in the open air, so no one in the hotel can sleep. On asking the hotel if there is any time limit for this, 11, midnight, 1 am, they said 'no. It can go for much longer.' Visitors beware.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 4, 2013
Dear GiovanniB505,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review on Tripadvisor.

We sincerely apologize for any inconvenience you experienced during your stay. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback.

Our Events and banqueting manager in particular has taken note and is working on an enforceable cut off time for outdoor events.

Thank you once again for your review. We hope that you can give us another opportunity in the near future to serve you again and hopefully regain your trust.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
61 reviews 61 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed June 24, 2013

Stayed here on a company retreat. The rooms are very spacious - more like a small suite than a hotel room. The hotel itself is rather charming - it feels like staying at a country lodge, complete with the wooden floors, Sherlock Holmes inspired library/bar and expansive grounds that you can explore. As other reviewers remarked, it lacks the finesse and attention to detail of a good 5 star hotel. Food is strictly ok, rooms are clean but a little "old", and service is adequate but no one will bend over backwards. A word of caution - Windsor is located quite far out of Nairobi city, and with Nairobi traffic, you will definitely not be able to travel around. The hotel itself has large grounds to walk around, if you're not a golfer, so think of it more as a retreat location than a city break. Overall adequate and charming, but not 5 stars.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimaniJames, Guest Relations Manager at Windsor Golf Hotel and Country Club, responded to this review, July 2, 2013
Dear N S,

Thank you very much for your recent stay at the Windsor Golf Hotel & Country Club. We appreciate you taking time to share your review.

We are happy that you appreciate the Victorian design in which the hotel is set and the spacious rooms. We have also noted your concern on the status of the rooms and want to assure you that the plan to renovate our rooms and the public areas is underway.

Once again, thank you very much for your kind observations and feedback as it will help us to improve our facilities and service to guests in order to achieve the highest level of service.

We look forward to hosting you again at the Windsor in the near future.

Thanks and Kind Regards,
Esther Kung'u,
Guest Relations Officer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Coast, Kenya
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 7, 2013

The hotel is average on facilities but five star on price.its past its hey day and does require refurbishment.on arrival check in was fast,with a welcome drink .staff were courteous and friendly.i slept on room m 222 next to the hotel lobby after reading previous reviews prior to check in.the reason being that this was a biz trip and wifi signal strength is at peak next to the lobby.room was spacious,with a Victorian type furniture.spotlessly clean but carpet past it's sell by date. Breakfast andlunch lacked variety befitting 5star status.i did not play golf but the course was well kept.all in all there are other hotels with better value for same price.

Room Tip: Next to lobby if you want wifi.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 5, 2013

I wouldn't say this hotel was terrible, but it most certainly doesn't live up to it's name of being good, not even close.

I spent 2 nights here when my company put me here for a business trip. The whole building has a sort of run down but wiped with polish feel. Carpets are clearly very old, lots of stains where ever you look, but yet you could tell they are sweeped several times daily. The rest of the building shares this feel. It's like imagine having a very stained dirty shirt that you just washed. It's clean, but it's certainly not pleasant looking.

Front desk employees seemed helpful enough, though I never really needed to use their services. Most of the times they seemed bored out of their minds, perusing the internet or playing with their cellphones.

Now to my room. It was a gueen sized standard room. It was extremely small. 200 square feet or less... The toilet would barely flush!

Also, the noise in this place especially if you stay on the ground level is terrible, however, it didn't come from the other rooms; service personnel

Internet didn't work for me as well. They claimed free wireless and yea it was there, but it never worked steadily enough for me to do anything more than send an email here or there when I could get it to cooperate. Like some other people have said as well, the bed sheets are very thin, and like everything else, really ragged (despite being "clean")

All and all, I would not recommend this place, nor would I want to stay there again... it's one of the older hotels in the area, and it shows. Do yourself a favor and spend more money to stay at a nicer place.

Room Tip: stay away from the ground level if you really have to be accommodated here
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  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 29, 2013

The Windsor is grossly overstated in many areas, and it does not have the character, which we associate with a luxury hotel. Began everything with a very dry check in. I as a guest had to say good day and have a surely response. They gave me instructions as in the prison. No please and no thank you. The rooms are average though, but the furnishing is very old. fans provided are a poor joke, they only make noises but dint cool the room!

The mattresses on the beds (double beds only by pushing the single beds possible) are very firm, and little sleep. Bathrobes were (contrary to our expectations) not in the room and had to be requested several times by telephone. In the bathroom the taps ran colored water. Couldn't believe my eyes. My spouse was extremely annoyed and we had to leave the hotel earlier than scheduled

breakfast rush hour at the Windsor's Main restaurant, absolutely over strained however, tried their best to be a friendly team showed full use in setting of tables but service, they had no time. The staff had their way through the restaurant without regard to the guests' service, in order to take account of the massive rush. There were a lot of helpless roaming guests, with full plates capacity to show through the restaurant crept. Very embarrassing for a special class of hotel.

A good golf course, friendly staff especially at the fitness center and an obsolete steam room. Probably a 2 or 3 star hotel

Room Tip: why not try other hotels in the city
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Windsor Golf Hotel and Country Club

Also Known As:
Windsor Hotel And Country
Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Nairobi
#19 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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