Stayed here for a conference over two days. Initial room allocated had no T.v signal and I had to debate with staff a few times before they agreed to move me. Food was a hit and miss affair - breakfast buffet sloppily presented with stale pastries throughout. The lunch meal (barbecue) was better, but for dinner at a la carte restaurant I was given a raw t-bone steak that left me with stomach problems.
Finally on checkout, my room key was disabled (I had asked for a slightly later checkout which they had agreed to) and despite four trips to reception they were unable to open my room - finally rescued by security supervisor who opened room with master key and I then just made my taxi pickup !!
Whilst staff were all friendly, they really seem unable to handle any issues that arise from time to time in running a hotel .
The main redeeming feature of this hotel is the superb grounds and spectacular golf course- if only the same attention to detail was applied to the accomodation and food ...
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
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- Also Known As:
- Windsor Hotel And Country