I attended a workshop and stayed in a standard room on the lobby level.
An awesome experience at first, breakfast always cheered me up with the assortment of fresh fruits, jams, pastries and juices. The service staff especially the banquet team,was nice and professional.
We however were uncomfortable with the meeting room assigned. Rainwater leaked causing spills to its carpets which soaked and produced an unpleasant smell. After reporting this, a few towels were placed on selected spots to blot off excess water and aerosols were sprayed periodically to alleviate the situation.
complimentary internet access was an added advantage but the snail pace ruined the gesture and purpose. Rooms far from the main building don't receive WiFi signal rather, you are provided with a plug in cable ( no consideration for tablet users).
We consulted with the concierge, and the manager suggested a safari for two of my colleagues and i. A visit to the rift valley and nakuru park was breathtaking and amazing. Our guide was so good and capable. His loyalty to us, revealed that we had actually paid three times the usual amount charged. back at the hotel we asked for a receipt and were told the transaction would appear on our hotel bill and well, it didn't.
On the last evening, we decided to chill out at the pool restaurant. Service was a hit or miss, loved the food! The atmosphere can be loud with lots of TVs often playing sports.
I worked out at the gym just before dinner, we were warmly received and hosted.
Check out was a walk on the moon. Bills were inaccurate, the cashier seemed bothered with our presence and took more than 20minutes to process me ( is this the industry practice?). After the long process, and as the hotel lacks an organized fleet of taxis, we had to stand outside in the cold as they arranged for the cabs which upon arrival appeared old and had severe cosmetic defects.......for a proclaimed 5 star hotel, this is outright reluctance! What happens to those guests who need to catch flights?? my advice, If you are time conscious rather make your own transfer arrangements and possibly commence the check out process, a night before