We had a great time at this hotel. The staff were mostly excellent and very polite and helpful. They were very professional. Unfortunately a few appeared to be following some managers rules without due regard to making the clients feel welcome. We were at the terraces and after having snacks my wife and I decided to walk on the beautiful grounds. We approached the bridge near the golf course and saw the sign forbidding us from getting onto the course. We had no intention of violating this but were going to stand on the bridge. That's when we noticed a female guard approaching us in a way that showed she was about to arrest us or tackle us. We stopped in our tracks and retreated but felt very unwelcome. I'm sure she was obeying her boss but when a guest is paying so much money to be there, please don't make him feel like an intruder. It would be better to wait until a guest is on the golf course before sending the SWAT team. The hotel should send some of their staff on an all-expenses-paid trip to Serena Mombasa and learn firsthand what "customer Service" means. The man and woman in reservations had no idea what it cost for late checkout and after conflicting rates, they became borderline rude when I wanted to talk to the manager.
Other than those minor incidents the rooms were great (hope the water is no longer muddy though, and the shower drainage should be unclogged). The rest of the staff excellent, food superb and gym/spa top notch. We shall be back, I'm sure they will refine the service to 5 star levels.
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Hotel And Country