I attended a conference at the hotel 13-15 Sept 2011. The hotel is located in a lovely setting. The hotel facilities are well maintained.
The bathrooms are spotlessly clean. The rooms are spacious and clean. Bedding is very heavy and not modern. The curtains are thick and not easy to close or open. The curtains also feel sticky. It was nice to walk out of your room into an outside passage, rather than a hotel passage. This brings you close to nature and you can enjoy the wonderful weather so much quicker and at any time.
The conference facility does not have the standard modern equipment you will find in other facilities today, but this does not hamper you from delivering an effective conference.
The staff at the reception is friendly and well trained. So is the cleaning staff.
The service at the breakfast and dining facilities are not up to standard.
1) the breakfast facility is not ideal: its to small, not enough seats, cramp dish-up space and tables are not cleared quick enough;
2) staff are slow to respond to service requests: it takes long to receive a cup of coffee on your table, to get a re-fill take time, to get a baked egg is slow and egg never comes as ordered;
3) staff does not understand an order;
4) staff is not always visible to respond to a request for service.
A lovely hotel, but service can improve.
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
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- Also Known As:
- Windsor Hotel And Country