I've stayed at the Windsor twice, most recently for 2 weeks as part of a large group. My rating is due to the appalling treatment I suffered on checking out of the hotel. I complained that the hotel's dry cleaning service had melted my suit jacket several days before I was due to leave the hotel. The material was burned and melted in a strange circle pattern which I presume was a result of a spray that was used during the dry cleaning process. I raised the issue again on check out and was left waiting in the lobby for almost 2 hours before anyone took any notice. Eventually, the manager saw me and said that because I had requested an iron for my room during my trip, I had obviously burned the suit myself and was seeking to blame the hotel. I was absolutely outraged at the accusation that I had deliberately ruined one of my own suits. I also attempted to explain that it would have been impossible to create the melted patterns on my suit jacket using the hotel's iron. In any event, the manager insisted I pay the amount which I had been charged to have my suit burned and he refused to discuss the matter further. I was absolutely disgusted by the way I was treated by the manager and his staff. I would not recommend that anyone use the hotel's laundry/dry cleaning service.
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Hotel And Country