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“Do not use the hotel laundry services” 1 of 5 stars
Review of Windsor Golf Hotel and Country Club

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Windsor Golf Hotel and Country Club
5.0 of 5 Resort   |   Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #26 of 96 hotels in Nairobi
London, United Kingdom
1 review
“Do not use the hotel laundry services”
1 of 5 stars Reviewed September 15, 2011

I've stayed at the Windsor twice, most recently for 2 weeks as part of a large group. My rating is due to the appalling treatment I suffered on checking out of the hotel. I complained that the hotel's dry cleaning service had melted my suit jacket several days before I was due to leave the hotel. The material was burned and melted in a strange circle pattern which I presume was a result of a spray that was used during the dry cleaning process. I raised the issue again on check out and was left waiting in the lobby for almost 2 hours before anyone took any notice. Eventually, the manager saw me and said that because I had requested an iron for my room during my trip, I had obviously burned the suit myself and was seeking to blame the hotel. I was absolutely outraged at the accusation that I had deliberately ruined one of my own suits. I also attempted to explain that it would have been impossible to create the melted patterns on my suit jacket using the hotel's iron. In any event, the manager insisted I pay the amount which I had been charged to have my suit burned and he refused to discuss the matter further. I was absolutely disgusted by the way I was treated by the manager and his staff. I would not recommend that anyone use the hotel's laundry/dry cleaning service.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimanijm, E-Commerce Co-ordinator at Windsor Golf Hotel and Country Club, responded to this review, September 21, 2011
We regret the occurrence of this unfortunate incident due to a misunderstanding and hope this will not occur again.
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133 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Nairobi
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 20, 2011

We were here for a wedding of a relative. The grounds are superbly kept and the hotel is spotlessly clean. Despite having 2 weddings in the hotel there wasn't noise to keep any sleepy ones awake. Extra dark curtains ensure this as well. They need to work on the mix ups at the front desk with bills. Its not funny to be slapped with a $10,000 bill in the morning that doesn't belong to you. The food could also be better. Overall nice cozy hotel

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mombasa
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 29, 2011 via mobile

Stayed here for 3 nights mid July.we took the cottage which was reasonably priced for 6 of us.There was a lot of room too. Decor was lovely and rooms open to the golf course ahead.good place to just relax and very peaceful.service was good,friendly staff and lovely breakfast. Besides golf they have a gym,spa and a nice long walking trek.it is on the suburbs of Nairobi a bit aloof, but worth it

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimanijm, E-Commerce Co-ordinator at Windsor Golf Hotel and Country Club, responded to this review, July 30, 2011
Dear Raha_10,

It was a great privilege to have hosted you here at the Windsor and we are even more grateful to you, taking time to make this comment public. We are very glad you enjoyed your stay and we definitely look forward to hosting you & your friends again.
We continue to refurbish our room to better and complement the ambiance here. Our Chef has definitely put in alot of effort to make the food (i.e. breakfast) as you have put it "lovely". We rely on our support staff to make your stay worth while and they have done it for you.

In addition to the tracks spa & gym we have the heated pool, squash & tennis courts, thanks for sampling our facilities.

Well, as for our location, we indeed are in the suburbs but alot is happening around us, there is a newly opened shopping mall 5 minutes drive from the hotel and another one is already underway in construction. The major Thika Road super highway and road by-passes are almost finished and driving in and out of the city will be greatly eased.

For now, if you want to avoid the traffic snarl-ups experienced in the city center, The Windsor is the preferable accommodation choice, yet there is ease of access to any other part of Nairobi City.

Thanks.
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Los Angeles
Top Contributor
78 reviews 78 reviews
60 hotel reviews
Reviews in 42 cities Reviews in 42 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 22, 2011

Overall this is a nice hotel. It is very old school....the rooms and overall ambiance are charming. A few improvements could be made...beds were a little hard, not air conditioning in the rooms. I would stay here again.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimanijm, Manager at Windsor Golf Hotel and Country Club, responded to this review, June 23, 2011
Thank you Nep1984 for taking time to comment on our hotel. We'll work around that bed issue, sort it and upgrade. We look forward to hosting you again.
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Londonderry, New Hampshire
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 18, 2011

The Windsor is a very nice hotel with a great golf course. Wifi was weak outside of the main lobby and the rooms had no fans or air conditioning. The gym was pretty good and I enjoyed the food. Tee times were easy to arrange and green fees were cheaper than almost any course in the states.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimanijm, E-Commerce Cordinator at Windsor Golf Hotel and Country Club, responded to this review, June 16, 2011
Thank you for your warm comments on our hotel. The golf course is a unique part of the hotel and just to let you know, there is currently no other such hotel in Nairobi. You can now get a fan upon request for we have increased our units of portable fans. We are glad that you enjoyed using our golf course and hope to have you visit us again.
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Dar es Salaam, Tanzania
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 10, 2011

I spent 5 nights at the windsor to attend a conference. The location is nice but rather remote. some like that, I don't. Personnel is rather friendly and attentive. Breakfast lacks variety. I'd like some more cheeeses n cold cuts, coffee in sometimes diluted. for lunch n dinner the chef is rather "generous" with oils n fats, not that healthy. Rooms do not have A/c which is necessary in summer! Illumination of rooms is rather "economical". The place is ideal for golf players but not for me.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimanijm, Ecommerce Cordinator at Windsor Golf Hotel and Country Club, responded to this review, August 1, 2011
Dear Serengeti55,

Thank you for taking time to comment on our services, Our Chef will definitely consider your comments and work toward achieving more variety for breakfast and all meals. As i write this mail, ALL rooms have in them fans to complement or architecture - this will help greatly in days of high temperatures. As for the lighting, we are looking into that .... Hope we can change your mind to come again...
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kapellen belgium
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2011

We staid here for more then one week. Beautifull golf course, could play everyday without any queues. Nice surroundings. Fantastic food. Belgian chef de cuisine. The main restaurant serves a big choice of excellent menu's. The other restaurants, incl bbq etc also serve high quality food. Friendly service and big rooms!! A petty that the swimming pool was open for non hotel residents , the pool is every day very busy with lots of screaming children so we didn't spend our time at the pool.... We certainly are planning to go back there!!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Windsor Golf Hotel and Country Club

Address: Kigwa Road, off Kiambu Road, | P.O. Box 45587, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Nairobi
#20 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Golf Hotel and Country Club 5*
Official Description (provided by the hotel):
The Windsor Golf Hotel & Country Club is a Kenyan 5 star hotel resort with a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising twins, doubles, studio suites and cottages all overlooking our spectacular 18-hole championship golf course, are tastefully decorated and have five-star amenities. With a 16-hour business center, free internet access in all rooms & free wifi in public areas, jogging track, tennis & squash courts, heated pool among other facilities ensure you and even your family won’t miss a moment of excitement when you choose to stay/visit the Windsor. Our greatest asset is SPACE, an AWESOME AMBIENCE and YOU our most valuable guest. ... more   less 
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Also Known As:
Windsor Hotel And Country

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