I am staying at the Jacaranda Hotel Nairobi each time I am traveling to our capital, this is for 4 years now at least 3-4 times per year. This time staying for 11 nights, we were welcomed by a Guest Relations Manager who introduced briefly the facilities of the hotel, I liked this new touch, although surely would have been nice if they would have known that I am a regular guest to the hotel. I know the rooms so I know what to expect, I always have a room on the 2nd floor with tiled floors and decent furniture, very clean, the bathrooms are all the same in each room, not spectacular but enough space for your toiletries, big mirror and bathtub/shower. The staff is just great! From the Askaris who welcome you home when you enter the hotel to the door man with his huge smile and welcoming look, the recepionists who are just super friendly and helpful, the laundrist who picks the laundry personally from your room and inspects the tags and gives you advise on how to pick the right treatment again to the enthusiastic housekeepers and finally to the service staff in the breakfast restaurant! They all seem to be well taken care of and happy! This was not always like that during earlier visits! So someone must do something right here now. Yes, the Jacaranda is not a super modern, new, shiny hotel in Nairobis hotel scene and they have to deal with massive competition lately BUT if you are looking for a comfortable, safe, green and friendly place to stay in Westlands which is affordable on top you will be right here. I am always impressed of all the meetings which are taking place here, whenever I stayed the meeting rooms were booked! Beautiful, peaceful gardens with bar and swimming pool available as well. One little thing I find a bit questionable though is, that they charge you room service fee even if you ask for 2 empty wine glasses or a bucket of ice cubes - something to think about whether this is really necessary or whether this should be just service. Other than that ... thumbs up!
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- Also Known As:
- Jacaranda Hotel Nairobi