Staff excellent,convenient as a stopover, secure grounds, lovely gardens and pool, superb breakfast. Restaurant poor. We were seated in the breakfast area although the restaurant was almost empty, why? No drinks offered at the table, had to ask for drinks and the food was aweful however we were given a small refund after raising our issues. Room shabby, bathroom appalling (would only stand in the bath for a shower, would not dream of having an actual bath, very grim) If you are looking for a basic and brief stay no problem, anything above this I would look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.
I am delighted to note that you found the hotel to be convenient, with excellent staff and super breakfast.
Your comments on the restaurant food and drinks is important as it will enable us improve. We have always offered great food and service to each guest, and this being a single occurrence, we took note of your preference to prevent recurrence.
We have began various hotel upgrade projects geared towards a great guest experience. This includes the rooms, lighting, décor, amenities and public areas.
We would be delighted to keep in touch with you and let you know of the progress so that we may host you again in future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.