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“Okay for short stay” 4 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya   |  
Hotel amenities
Ranked #42 of 111 Hotels in Nairobi
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Okay for short stay”
4 of 5 stars Reviewed November 16, 2013 via mobile

This hotel is okay if you're only staying for 1-2 nights. The sink in our room was clogged, we let the front desk know & it was fixed right away. I think the shower curtain needs to be changed every so often. I give them credit for their breakfast buffet & friendly staff.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, November 20, 2013
Thank you choosing to stay with us at Jacaranda Hotel, Nairobi. We really appreciate the good compliments about our breakfast selection and the positive comments about our staff.

Assuring you of our best service and attention at all times.

Kind regards,

Sales & Marketing Manager.
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227 reviews from our community

Traveler rating
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    94
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Cambridgeshire
Top Contributor
86 reviews 86 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 6, 2013

Staff excellent,convenient as a stopover, secure grounds, lovely gardens and pool, superb breakfast. Restaurant poor. We were seated in the breakfast area although the restaurant was almost empty, why? No drinks offered at the table, had to ask for drinks and the food was aweful however we were given a small refund after raising our issues. Room shabby, bathroom appalling (would only stand in the bath for a shower, would not dream of having an actual bath, very grim) If you are looking for a basic and brief stay no problem, anything above this I would look elsewhere.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 23, 2013
Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am delighted to note that you found the hotel to be convenient, with excellent staff and super breakfast.

Your comments on the restaurant food and drinks is important as it will enable us improve. We have always offered great food and service to each guest, and this being a single occurrence, we took note of your preference to prevent recurrence.

We have began various hotel upgrade projects geared towards a great guest experience. This includes the rooms, lighting, décor, amenities and public areas.

We would be delighted to keep in touch with you and let you know of the progress so that we may host you again in future.

Best Regards,
Kevin Kimutai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 4, 2013

I stayed here to attend a conference. The hotel has nice gardens and a pleasant atmostphere. The gym and the pool are a bonus. I would happily use this hotel again the next time I visit Nairobi - either on business or holiday

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 23, 2013
Dear Cathy,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you had a pleasant and comfortable stay. Indeed our large gardens, swimming pool and gym are just a few of our strengths that enable us meet our guests’ expectations.

We would be delighted to host you again in the near future.

Best Regards,
Kevin Kimutai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 2, 2013

The hotel is as laidback as can be. Not ideal for the fast paced business traveller. However, Jacaranda's restaurant has a lovely breakfast spread and a very active gym where locals frequent.The rooms are large but the lighting is very bad.The low lighting and the outdated bathrooms give you a slightly creepy feeling. Staff is extremely polite and helps arrange safaris and local sightseeing .

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 23, 2013
Dear Shriyanka,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your comments with regard to our rooms’ lighting and bathroom. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, a sample room is on progress and is expected to be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 27, 2013

This was my first visit to Nairobi, so I haven't got much first hand experience with the convenience level of hotels in this city. The Jacaranda was disappointing with regard to the general level of comfort of the rooms: they are dark, not very big, very outdated bathroom, and don't feel entirely clean. Which is probably more down to the fact that everything is old, rather than the effort put into cleaning - service and maintenance all seemed fine. The pool area is lovely, nice little bar with a small terrace under the trees. Also the breakfast is great, good choices and high quality food. For a vacation this would all be fine, but I wouldn't recommend it to demanding business travelers.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 23, 2013
Dear Lou2204,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your disappointment with regard to our rooms’ size, lighting and date. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, we have began replacing the beds and mattresses in all rooms and this will be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed September 16, 2013

4 nights here at Jacaranda was excellent and I enjoyed my short stay to the fullest. Service was good and staff is very helpful. Only negative point was the connection of wifi which is bit poor and drops most of the time. Though the room that I stayed so close to a road, didn't disturb me at all. Good hotel to recommend and airport is not far from the hotel either. Try not to travel during peak hours because you could stuck in for hours just like in Bangkok and Jakarta!!!

Room Tip: No comments!
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 23, 2013
Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you enjoyed your stay with us to be excellent, and in particular the helpful staff and good service.

Your feedback on the wifi is helpful to enable us establish the root cause of the wifi dropping and ensure a continuously stable connection. Feel free to contact me on kevin.kimutai@jacarandahotels.com.

Once again, thank you for your feedback and I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best Regards,
Kevin Kimutai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stopped here twice. It's a nice hotel and is very relaxed. Not the highest class establishment ever but that's a good thing and it has a bit of charm. Breakfast certainly varied and good quality. Certainly very relaxing and the Pizza Garden, associated with the hotel, is good for a meal. Again, not the best food but cheap, simple and easy.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, October 22, 2013
Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you enjoyed your stay with us and found the hotel’s food and service to be good.

In an effort to exceed our guests’ expectations, we are currently upgrading various aspects of the hotel including the rooms and restaurants; and your feedback is valuable to us as we improve.

I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best Regards,
Kevin Kimutai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Number of rooms: 125
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Also Known As:
Jacaranda Hotel Nairobi

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