Perhaps it was the location of my room, but my stay here was very noisy. This is a motel-style hotel and I had a metal staircase right outside my door. Late night arrivals and hotel staff kept clanking up and down the steps all through the night and early hours with the safari goers. As another reviewer noted, the beds are extremely hard, like a wooden plank, even with a 1" thick foam strip and cushioned bed topper. Between the noise and the bed, it was very hard to get a good nights rest! In addition, the cold water sink faucet didn't work and neither did the television sound. The internet did work fine, however.
The restaurant, however, was pretty good with a large selection of buffet items for breakfast and lunch and a pre-fixe menu for dinner. The lunch menu was interesting as it offered traditional Kenyan foods, and the locals who were there for a conference seemed to enjoy it. The garden was enjoyable; a little oasis amidst the hustle and bustle surrounding the hotel. The hotel is right across the street from the very good Sarit Centre mall.
Service at the hotel was very good and the staff were very helpful.
Avoid rooms next to the metal staircases.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.
I am glad to note that you found several aspects of the hotel to be good, particularly the service, helpful staff, and the restaurant, breakfast and lunch buffet, and the dinner menu.
We have noted your feedback regarding the noise next to stair cases and we are currently looking at ways to sound-proof the guest rooms, including double gazing of windows. In mid September 2013, the hotel invested in new and very comfortable beds and mattresses for all guest rooms. These have been proven to be some of the best and most comfortable mattresses in the hotel industry. I hope that on your next visit, you will find the beds to meet your expectations.
Once again, thank you for your feedback and I look forward to welcome you back to Jacaranda Hotel Nairobi.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.