The good about the hotel is the breakfast and the fitness centre. Both are exceptional by Nairobi standards. The location is also good and, to be fair, by and large the staff are courteous, pleasant and helpful.
The bad includes the very high cost, and consequent low value for money spent; exorbitantly expensive food at the hotel restaurants and room service; the rather tired and dated rooms; the poor selection in TV programming; and especially the virtually useless internet service. On this subject the hotel had responded to several earlier criticisms on TripAdvisor by saying the problem was temporary and had since been fixed. Do not believe this! The service remains utterly unreliable and, when it does work, is so weak as to barely be worth the effort. If you are a business user dependent on reliable internet you should definitely stay elsewhere despite the reassurances the hotel may try to offer.
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- Also Known As:
- Jacaranda Hotel Nairobi