My view after a business stay lasting for a couple of weeks
- central location - opposite a fairly large shopping mall, complete with coffee shop, supermarket, post office etc
- very good gym (for a hotel)
- breakfast is very good
- friendly staff
- reasonable rooms
- hotel wifi was rubbish. Problems over both weekends I was there "to be fixed by Monday". Irritating system of a complex code to access wifi - specific to one device and valid for 3 or 7 days. With smart phones, laptops, ipads etc, several codes are required, to be renewed frequently. This was changed to one single code during my stay - but wifi was slow / not strong enough to support skype calls.
- calling reception eg for ironing board can be irritating. If the phone is busy, you are taken to a voice mail system, assuring you that your call is important... then you are told the mail box is full and you cannot leave a message. This must have happened on about 10 occasions. How hard can it be to check and delete messages?
- despite numerous security staff, someone decided to knock on my door very loudly at about 4am. I ignored but it took a while for them to leave.
- rooms are a bit dated. Comfortable enough though
- if the gym is not busy, one or two of the gym staff lounge around in the gym, changing tv channels to their local favourite, volume very high. I felt as though I was intruding by being there on one or two occasions (other staff in the gym were very professional though)
- room service was disappointing. When I ordered something, after some time I was told it was not available. Nor was my next choice. I ended by asking what was available from the menu, settling for a sandwich. Which was toasted, despite me asking for it not to be.
- nothing to do with the hotel, but I was warned that it is not safe to wander around at night. And night starts at about 1830 or 1900 throughout the year... so long, dark nights.
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- Also Known As:
- Jacaranda Hotel Nairobi