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“Over rated” 3 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya   |  
Hotel amenities
Ranked #41 of 96 hotels in Nairobi
1 review
“Over rated”
3 of 5 stars Reviewed January 29, 2013 via mobile

The hotel is tired and needs to be refurnished, the staff are very friendly and the Internet works. Not my first choice for the next trip and feel that it is over priced for the overall quality of the hotel.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, February 13, 2013
Dear Mark S,

Thank you for your feedback and taking time to review our hotel.

I am glad to note that you found our staff to be very friendly and our internet reliable. Indeed our staff are well trained to offer the best service possible.

Over the years, we have been improving the quality of our product through renovating rooms (last done in 200), construction of a state-of-the gym and spa and swimming pool. Hotel renovation is a continuous process and we are in the planning stages of installing Air Conditioning systems in all the rooms, among others so as to maintain a modern and comfortable feel.

In addition, hotel accommodation rates in Nairobi are very competitive due to the market forces of demand and supply. In line with this, we are focused on providing quality service. I would like to get in touch with you to specifically address these issues so that you may give us a chance to host you in future. Please feel free to email me on kevin.kimutai@jacarandahotels.com.

Best regards,

Kevin Kimutai
Assistant Front Office Manager
Jacaranda Hotels, Nairobi
P. O. Box 14287 -00800, Nairobi, Kenya
Phone: +254 20 444 8713-7 | Mobile 0722 205 486/87 0733 601 613/14 | Fax: +254 20 444 5814
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211 people have reviewed this hotel

Traveler rating
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    84
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Brooks, Canada
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 6, 2013

I stayed at the beginning and end of my safari. The rooms are basic, clean and not air conditioned. Breakfast had a better selection than most other stops on the safari. Bottom line, it was ok, nothing special, and perhaps over priced ( this was my first time in Nairobi, I'm not sure what is reasonable to expect for the price paid).

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, January 15, 2013
Dear Antevarum,
Thank you for your feedback and taking time to review our hotel.

I am glad to note that you had a comfortable stay with us, considering it was your first time in Nairobi.

Over the years we have been gradually improving the quality of our rooms through renovations and product addition to ensure maximum space, cleanliness and comfort. We are currently looking into installing Air Conditioning systems in our rooms to improve our guests’ comfort.

Generally speaking, accommodation rates in Nairobi are competitive considering the market forces of demand and supply. In line with this, we always seek to provide quality service. Please feel free to get in touch with us for future bookings and special offers and rates through emailing cro@jacarandahotels.com

I look forward to welcome you back Jacaranda Hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 13, 2012 via mobile

We stayed at jacaranda as part of our tour, in all 3 nights. It's reasonable enough, good pool, and a handful of really nice staff but others werent so helpful. For the price of the room I'd be looking elsewhere.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, January 15, 2013
Dear Nathpugs,
Thank you for your feedback and taking time to review our hotel.

From your comments, I note that you found our products and services as reasonable.

Generally speaking, accommodation rates in Nairobi are competitive considering the market forces of demand and supply. In line with this, we always seek to provide quality service.

I would like to personally get in touch with you to get more information and address the issue of some of our staff not being so helpful. Please feel free to email me on Kevin.kimutai@jacarandahotels.com.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kigali, Rwanda
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 24, 2012

Stayed here on a business trip to Nairobi, the rooms are small and full of mosquito. There is no air conditioning and overall the experience was terrible. The staff were also very arrogant. The rooms are very expensive also compared to what is being offered.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, January 15, 2013
Dear Vysakh N,
Thank you for your feedback and taking time to review our hotel.

The Jacaranda team is always working to exceed our guests’ expectations. I am concerned to note that we did not meet your expectations, regarding your room and the service from our staff.

I would like to get more information regarding your experience with us so as to address your concerns to ensure these do not recur. Please feel free to email me on kevin.kimutai@jacarandahotels.com.

In the meantime, be assured that we are committed to excellent service.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
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Kansas City, Missouri
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 20, 2012

This hotel was fine for our first and last nights in Nairobi at either end of our tour. The rooms are adequate with hot water and a hot pot for tea and coffee. The restaurant was good. The breakfast buffet had all the necessary options including hot cereal, breads, eggs, sausage, etc. Lunch and dinners at the restaurant were good all around. The soups were especially nice. The food was better than at other places we ate in Kenya. There is a very nice grocery/department store around the corner where you can buy Kenyan teas and other reasonably prices goodies to take home. The hotel gift show is excellent with good gifts and pleasant service.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, January 10, 2013
Dear Rambler4,

Thank you for the feedback and taking time to review our hotel.

We strive to consistently meet and exceed our guest’s expectations. We are particularly delighted that you enjoyed the food in our various dining options. We will share these comments with the chef and his team.

The gift shop is well stocked with various items for good souvenirs and gifts.

It was a pleasure to host you during your trip to Nairobi, and we look forward to welcome you back soon.
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Ahmedabad
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 7, 2012

We just had an overnight stay at this Hotel. The Hotel has just basic facilities. Small rooms - may be because it is in the capital. Staff was good and helpful. We had good sleep and a great breakfast before pushing to airport for our flight to Joberg

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, January 10, 2013
Dear Borntraveller55,

Thank you for the feedback and taking time to review our hotel.

We are pleased to note that you had a good night’s rest and enjoyed your breakfast. In addition, our team is dedicated to provide professional, warm and helpful service.

Our rooms are well appointed and equipped to ensure an enjoyable stay. This includes : Tea and coffee making amenities, mini bar, hair dryer, and satellite TV. We are constantly improving on our products and services.

It was a pleasure to host you and we look forward to welcome you back.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 4, 2012

This was our first trip to Kenya and also African continent. My wife and I were tentative about what is in store for us. Reached hotel in afternoon. We were welcomed by a 'hot-towel' and a tasty juice. The warm feeling came down when we got a cold response at the reception. The warmth in the response remained the same through out our stay. We stayed on night. When we entered the room, were surprised not to find an air-conditioner, but later realized that we don't need one in many places in Kenya.

Room was clean so was the bathroom. Our bathroom didn't have an exhaust and so one can imagine how challenging it would have been.

There was a minibar in the room, but it was locked. We called the front desk five times but we didn't get anyone come over to the room to open it; so we gave up and walked to Safari Lounge. The folks in the Lounge were very welcoming, which was not the case with the Cafe folks.

The pool was small but OK to spend some time.
We felt the price of items in Gift Shop was way to high.
The signal quality in the television was not good, so it was not useful for us.

The place is surely getting old and needs attention.

This is surely not an obvious choice for the next visit.

Room Tip: Rooms having a view into the pool are are better than the garden view options.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
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Also Known As:
Jacaranda Hotel Nairobi

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