I spent three nights at Jacaranda and I was pleasantly suprised with the quality of customer care. It is however a little expensive but close to the Sarit Centre - A nice shooping mall. I was part of an Anti bribery conference and we held the conference in the Jacaranda Conference Centre. It is a great place for meetings and trainings too.

Definitely not the best hotel in Nairobi and better avoided if you are staying for more than a night. However, if you are only crashing in Nbo for a night, its a good value. Breakfast is OK, rooms are very comfy and clean. However, especially friday an saturday nights, Jacaranda neighbourhoodnis very busy and noisy due to night clubs. Also, there are some meaningless spaces on the room door and bathroom windows which let the mosquitos in. I've stayed in Jacaranda 7-8 times and all were one night (5-6 hrs) stays.

I spent 6 nights here whilst in Nairobi and was glad to leave this hotel as it was unfriendly, noisy and expensive. The hotel appears to be set up for people who are staying overnight and going on safari who are part of a package and not those you are spending longer whether on business or a holiday and have booked independently. Apart from one barman at the poolside bar all staff appeared to be unfriendly and not wanting to be there and we did tip them every time. I found the most friendly people at the Jacaranda were the security team who always smiled and spoke unlike the hotel staff and without recieving tips. The rooms are ok but not great if staying try to get a room facing the pool/gardens as this is a bit quieter than the rooms facing the road and the noisy nightclub that goes on most nights. The rooms have large beds but are very hard and uncomfortable the bathroom is ok but shower curtain was dirty as it is to big for the bath. You do get complimentary bottled water in your room daily. Pool is ok but the sunbed cushions provided were filthy and needed a hot wash. The hotel charges high nightly rates for what can be said is 2/3 star hotel. If you like wine please save lots of money as its not cheap to buy and comes in a small glass unlike normal hotels and bars.
The positives of this hotel are the nice gardens, location of a shopping centre outside the hotel and the pizza garden located across the road, well worth visiting as food and drink is cheaper than the main hotel with better service. Breakfast was average and had plenty of a selection.
The hotel seriously needs updating as it still appears to be stuck in the 60s and 70s. Do look around before you book this hotel.

We stayed for one night in the hotel and used it more as a stop-over from Amboseli to Sweet Waters. The location is very good. There is also a mall just outside the hotel.
The breakfast was superb.
All in all, definitely recommended especially compared to other hotels in Nairobi.