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“Good for a night” 3 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya   |  
Hotel amenities
Ranked #42 of 96 hotels in Nairobi
Istanbul, Turkey
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Good for a night”
3 of 5 stars Reviewed September 12, 2012

Definitely not the best hotel in Nairobi and better avoided if you are staying for more than a night. However, if you are only crashing in Nbo for a night, its a good value. Breakfast is OK, rooms are very comfy and clean. However, especially friday an saturday nights, Jacaranda neighbourhoodnis very busy and noisy due to night clubs. Also, there are some meaningless spaces on the room door and bathroom windows which let the mosquitos in. I've stayed in Jacaranda 7-8 times and all were one night (5-6 hrs) stays.

Stayed December 2011, traveled with friends
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208 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Oxford
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 4, 2012

I spent 6 nights here whilst in Nairobi and was glad to leave this hotel as it was unfriendly, noisy and expensive. The hotel appears to be set up for people who are staying overnight and going on safari who are part of a package and not those you are spending longer whether on business or a holiday and have booked independently. Apart from one barman at the poolside bar all staff appeared to be unfriendly and not wanting to be there and we did tip them every time. I found the most friendly people at the Jacaranda were the security team who always smiled and spoke unlike the hotel staff and without recieving tips. The rooms are ok but not great if staying try to get a room facing the pool/gardens as this is a bit quieter than the rooms facing the road and the noisy nightclub that goes on most nights. The rooms have large beds but are very hard and uncomfortable the bathroom is ok but shower curtain was dirty as it is to big for the bath. You do get complimentary bottled water in your room daily. Pool is ok but the sunbed cushions provided were filthy and needed a hot wash. The hotel charges high nightly rates for what can be said is 2/3 star hotel. If you like wine please save lots of money as its not cheap to buy and comes in a small glass unlike normal hotels and bars.
The positives of this hotel are the nice gardens, location of a shopping centre outside the hotel and the pizza garden located across the road, well worth visiting as food and drink is cheaper than the main hotel with better service. Breakfast was average and had plenty of a selection.
The hotel seriously needs updating as it still appears to be stuck in the 60s and 70s. Do look around before you book this hotel.

Room Tip: If you do stay here have a room that faces the garden and not the noisy nightclub.
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 1, 2012

We stayed for one night in the hotel and used it more as a stop-over from Amboseli to Sweet Waters. The location is very good. There is also a mall just outside the hotel.
The breakfast was superb.
All in all, definitely recommended especially compared to other hotels in Nairobi.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rome, Italy
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 26, 2012

Spent a few days on a business trip late June.. Given the price paid, I was expecting much better service and quality.. The room was like a dorm type, despite the good intentions with the fruit basket offered on arrival etc. The restaurant looked OK, but breakfast was just average. Staff not very friendly (probably expecting generous tips?). The health club, gym, spa was good enough.. I did not feel like trying the pool as it was in the middle of living area/ rooms.. Overall, I have seen much better quality/price in NBO.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cluj-Napoca, Romania
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 20, 2012

This is a very good hotel for an overnight stay. It has a nice garden, with pool, nice terrace restaurant with very good food and service and also a pizza bar (which we haven't tried out). The terrace is very quiet so you can relax having a drink near the pool, or in the garden.
You have all you need in the hotel or next to it (shops, food, drink, exchange).
The rooms are large and we had a king size bad which was very comfortable.
The location of the hotel is very good if you are going for the Masai Mara game reserve, but very poor for all other destinations, including airport, the day trips or for the safari in other parks (like Amboseli). The transfer form the airport to the hotel will take usually over 1 hour, and this is because you have to go from one part of Nairobi into the other right through the centre of the city which is a nightmare from the traffic point of view. The same happens if you want to go into a half day trip (like elephant orphanage or giraffe centre), you will spend most of the day in traffic.
Regarding the half day trip, we booked it right there, and we choose the Giraffe centre. The giraffe centre it self does not worth the effort of going there, but there is the Mamba village, which can be visited if you go to the giraffe centre which make the day complete. We also, on our way back visited Nairobi, so in the end it was a very nice half day spent.
Other that its location, the hotel is very good.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manchester
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 16, 2012

We stayed here for two nights during the Masi explorer Safari and Beach extension to Zanzibar booked with Virgin holidays in April 2012.

On arrival at the airport we were met by a Rhino Safari's agent (on behalf of Virgin) and taken the the hotel were we spent the nigt before starting our Safari at 6am the following morning. The night we eat in the pizzaria which we paid for but it was not overly expensive. Breakfast was included in our room rate. Food was good.

We spent the second night after our Zanzibar excusion before ebing taken back tot he airport for our flight back to the UK. This was a sunday and the pizzaria had become a local nighspot so we gave it a miss and eat in the hotel. Food was nothing special but sufficient after a full days travel.

Would recommend as a stop over as we did.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leicestershire, UK
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 14, 2012

We stayed here at the begining of our Virgin Holidays Safari for one night. When we arrived we were greated by friendly staff, (scary armed guards at the gate) a refreshing drink and a hot towel which was nice. The reception of the hotel is very nice and I cannot fault the grounds. The gardens are beautifully kept and are very clean and tidy.

The first thing I noticed about our room was the smell of stale smoke. It wasn't too much of a problem but it was off putting. The room was spacious, clean and tidy but it was a little out-dated. There was not much light and the bathroom was quite old-fashioned. However it was very clean.

The bed was very hard but to be honest after 24 hours without any sleep we both had a wonderful sleep regardless!

In the evening we ate at the Pizza restaurant owned by the hotel and even though the service was very slow, we had a good pizza and coffee. The next morning we had the buffet breakfast which was fantastic. The choice and quality of the food was excellent. Freshly made pancakes, eggs and omlettes went down a treat.
We left a piece of our luggage in a storage room for our beach extension the following week and felt very reassured by the system they used. When we collected it 7 days later it was fine and the staff were very helpful,

All-in-all this is a decent hotel but it is dated and limited with its facilities.
I probably wouldn't choose to stay here again but if I had to I wouldn't mind too much!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi

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