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“OK but noisy.” 3 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya   |  
Hotel amenities
Ranked #45 of 125 Hotels in Nairobi
North Holland Province, The Netherlands
Top Contributor
387 reviews 387 reviews
57 hotel reviews
Reviews in 124 cities Reviews in 124 cities
189 helpful votes 189 helpful votes
“OK but noisy.”
3 of 5 stars Reviewed August 10, 2011

We stayed for just 1 night here prior to going on safari. The best thing about this hotel is the garden restaurant. It is a delight and the high vaulted wooden ceiling is great. Food is good too.
Unfortunatly we didn't get a good nights sleep as there seemed to be a lot of both traffic noise and noisy guests along the corridor/balconys. As our room was over looking the hotel car park at the back, guests/workers? were going to their cars from very early in the morning(5am on) and it seems every car there is fited with a "beeper" when it is opened!!!

Room Tip: Avoid rooms near to the car park
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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241 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2011

I was worried about staying here after reading reviews but i was pleasently surprised!

the area in nairobi is grubby and a little disheartening but thats nairobi! once inside the hotel you had no idea of the busy life going on around it, the rooms were clean and comfortable, the staff were helpful and the food was good. i worried for nothing!!

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Coventry UK
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 18, 2011

jacaranda is around 60% of the cost if the likes of Serena, Norfolk and Sankara and in the heart of Westlands so less traffic. Friendly staff, nice rooms, nice pool and good food.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bishkek, Kyrgyzstan
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 25 cities Reviews in 25 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 12, 2011

I was here for 3 nights and thoroughly enjoyed my stay. The room was large and clean, the staff were friendly and attentive and the internet was fast and reliable, although you had to buy time. I would really prefer if they would simply include internet in the price (raise the rate a bit if you have to) rather than deal with buying hours. Meals were tasty, if uninspired and the restaurant staff were so nice. The place is a bit away from the city ctr, in Westlands, and in NBO traffic that short distance can mean a 1 hour drive to downtown. Otherwise, there's a shopping mall across the street incl coffee shops, bookstore(s) and a supermarket. Another more upscale mall is about a 10 min walk from the hotel. Walk, explore.
Overall, in a city with many overpriced disappointments, the Jacaranda was a very pleasant experience.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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West Yorkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 6, 2011

I've never before stayed in a hotel where every member of staff was so incredibly helpful and kind. From the moment we arrived to the time we left a week later, every person we came across was exceptional.

The hotel itself is ok for place to stay in the city. Right next to the Sarit Centre it's pretty convenient for the north side of the city, although getting to Giraffe Manor or the baby elephant sanctuary is a bit of a trek.

Lovely swimming pool, decent restaurant (although nothing special, but nice).

Children absolutely adored and very, very welcome in this hotel (we were travelling with ourr 6 year old, and our 10 month old baby).

Room Tip: Avoid the side that has numbers 113,114,115
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 31, 2011

Spent one night in this hotel at beginning of a Virgin Holidays safari and one at the end. Both times the check in was fine and the room was good. I was a solo traveller in a small group. Room was spotless. The bed was kingsized with good mosquito net. Bathroom was modern and clean and supplied with toiletries. There was a decent sized bath with overhead shower. Water pressure in the bath and shower was poor the first night I stayed here (ok in the sink), but fine on the last night. There was no airconditioning, only a ceiling fan, so the room was pretty stuffy and I found it difficult to sleep. The windows could be opened, but there was a lot of traffic noise, so I had to keep them shut. I have marked it down for sleep quality because of this. There was a choice of restaurants - a poolside bar/restaurant, pizza restaurant (you had to go across the road for this) and an a la carte restaurant. I ate in the a la carte both times. Food was excellent and well presented - there was a 5 course table d'hote menu for 1800 ks (about £15). Service was good too - very pleasant staff. Buffet breakfast was excellent. The hotel is located a short taxi ride from the National Museum but you need to get a taxi to the central part of Nairobi and the traffic is awful! If you have spare time I recommend hiring a driver for a few hours. I did this and went to the Karen Blixen Museum and Kazuri Bead Factory in the leafy suburbs, about a half hour drive away, then came back to the National Museum. The driver waited outside each location and then took me on to the next one. It cost about £35 for 5 hours and was arranged through the Virgin representative at the Jacaranda.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
58 reviews 58 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 21, 2011

WE had a great time at Jacaranda - staff were very friendly. The gym was well equipped. The pool was well maintained. The poolside bar service was efficient. We were on B/B basis - breakfast had plenty of choice - however it was necessary to remind staff to get refills. Quality of fruit could have been better. Staff only too happy to please you when asked.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Number of rooms: 125
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Also Known As:
Jacaranda Hotel Nairobi

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