We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed Experience” 3 of 5 stars
Review of Urban Gourmet Burgers

Urban Gourmet Burgers
Westage Mall | Westlands, Nairobi, Kenya
Improve this listing
Ranked #270 of 362 Restaurants in Nairobi
Cuisines: American
Restaurant details
Da Nang, Vietnam
Level Contributor
63 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Mixed Experience”
3 of 5 stars Reviewed April 22, 2013 via mobile

Another offering by the guys running the Artcaffe chain of coffee shops in Nairobi, Mombasa and soon Kampala. This time they diversified into American cuisine, featuring various burgers (beef, chicken lamb) with a variety of imaginative choices. I visited the place twice, with pleasant outdoor seating on the terrace next to Artcaffe Westgate. Service was charming, though food took some time to be served. On my first visit both burgers we ordered ('Santa Fe' and 'Bacon Cheese Burger' well done) were completely overcooked, actually they were charred. My companion was quite disappointed and vowed not to return. I have given them a second chance and the quality of the burger had significantly improved. Still they lack juiciness and are not really value for money. The location, ambience and service compensates for these shortcomings. I will give them another try and hope the food quality improves further. Overall it's a good addition to the food scene at Westgate and we will probably see more branches popping up at other premium malls in East Africa.

  • Visited April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

10 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first

Travelers who viewed Urban Gourmet Burgers also viewed


Been to Urban Gourmet Burgers? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Urban Gourmet Burgers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.