This 5 star hotel is located on one of Kenya's main roads. I found the staff extremely friendly and professional. The deluxe room I stayed in was very big (especially compared to the last Scandinavian hotel I was in), at approximately 38 square meters. I found the room service to be good, save for the last night when I was serves an under cooked meal. Profuse apologies followed and the following morning I received an apology from the head chef also. People make mistakes, and I was not charged for the meal. I would say that room service prices are comparable to those in South Africa and marginally less expensive that Europe.
The room was clean, spacious and cool. The bed was on the hard side, but not uncomfortable. The breakfast variety is large and good.
Overall what impressed me the most was that friendly staff with big sincere smiles. I felt well taken care of!