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“Your Home in Nairobi” 5 of 5 stars
Review of Villa Rosa Kempinski Nairobi

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Villa Rosa Kempinski Nairobi
5.0 of 5 Hotel   |   Chiromo Road, Nairobi, Kenya   |  
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Ranked #3 of 122 Hotels in Nairobi
istanbul
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Your Home in Nairobi”
5 of 5 stars Reviewed May 31, 2014

If you are travelling to Nairobi, don't look for any other hotel; just book and stay at Villa Rosa Kempinski. A five-star luxury hotel in the capital of Kenya with wonderful restaurants, spa, pool, fitness center and of course beautiful rooms... The staff is perfect and everybody tries to make you feel at home. And they do! Thank you Kempinski...

Room Tip: Ask for a deluxe room with a balcony. And try the new Italian restaurant, LUCCA.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, June 4, 2014
Dear sebnem d,
Thank you for your review on Villa Rosa Kempinski Nairobi, we really appreciate your feedback.
It’s such a pleasure to read that you thought of the hotel as your home in Nairobi.
Please do let us know when you plan your next trip to the destination, we would love to host you at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    126
    42
    11
    5
    2
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11
29
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89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Datchet, United Kingdom
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 28, 2014

Luca is the Italian Restaurant at the new Villa Rosa, Kempinski Hotel in Nairobi.

The service is good & fast when Chef Silvio is on duty. The one time we visited when he was off duty service was not as good & quality of food not s good.

Room Tip: When dining: Always check how long service will take for food ordered. Check bottles of water or d...
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, May 29, 2014
Dear jgirl1604,
Thank for you taking the time to write a review on LUCCA and visiting the outlet for meals.
I have taken note of your concerns and will definitely address this with the food and beverage team.
We do hope that you will return to try out some more of the Italian delicacies that are on offer at LUCCA.
Look forward to hosting you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 28, 2014

This is truly a welcome change in the Nairobi scene. Nice hotel, great service, friendly staff. They offer valet service at no cost & their steak is out of this world. Try the Lucca restaurant for great Italian Delicacies.

Room Tip: Rooms facing back of hotel are quieter. Try their valet parking.
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, May 29, 2014
Dear Mkenya1,
Thank you for taking the time to write a review on Villa Rosa Kempinski.
Happy to read that you were impressed with the hotel and found the service to be great and my colleagues to be friendly. At Villa Rosa Kempinski we would like for our guests to receive memorable experiences so that they would love to return to the hotel.
I will pass on your compliments to Chef Silvio on LUCCA restaurant and Deli, and we do hope that you will return soon to try out some more of his scrumptious cuisine.
In case we can support with future reservations, please do let us know.
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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 27, 2014

Stayed at the hotel in May 2014 for 3 nights.
The experience starting from the hotel entry gate (security check- before checkin in) till the bell boy keeping luggage in the car after check out, it can be described by only one word "FABULOUS". SPA, hot tub jacuzzi, steam, sauna, you name it and they have it, not to forget, outdoor heated swimming pool as well.
During check-in, a refreshing welcome mocktail is given and will a thousand smiles.
I would definitely recommend any person going to Nairobi to stay here.

Room Tip: Try to get rooms on 8th and 9th floor, they are the executive floors.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, May 28, 2014
Dear Aneesh,
Thank you for your review on Villa Rosa Kempinski Nairobi. We appreciate the time you have taken to write this.
I am just so delighted to read that your experience was one that you feel cannot be matched.
We really do hope that you will be back to stay with us in the near future.
In case we can be of any assistance with future reservations, please do get in touch.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 18, 2014

What a fantastic hotel. The staff could not have been friendlier and helpful. They greeted you by name every time you walked by. We had great meals in the buffet restaurant and the Italian restaurant. This will definitely be my first choice when returning to Nairobi. The only thing that can improve is the wifi speed. My previous trip to Nairobi, I stayed at the Fairmont and the wireless speed was super fast, which was not the case at the Kempinski.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, May 21, 2014
Dear BenDC,
Thank you so much for your review on Villa Rosa Kempinski Nairobi.
I am glad to read that your stay at the hotel was fantastic. I will pass on your compliments to the entire team. I am sure the Executive Chef and his team will have some delicious delights for you to try out when you return to stay with us.
Unfortunately during the time that you stayed with us, we had a problem with our Internet service provider which effected the quality of the internet, on normal occasions internet speed at the hotel is great.
In case we can support with future reservations, please do get in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2014

We had a wonderful 3 night stay as part of our honeymoon. It was a relaxing oasis after an intense safari.

The city of Nairobi is not the easiest to see freely and the hotel made our stay in Nairobi otherwise pleasant. The staff were helpful and our requests were met with great efficiency and excellent personal touches.

The only recommendation we would make is for a single double bed rather than the 2 single beds that were in our room.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, May 21, 2014
Dear MJLondon1,
Thank you for your taking the time to write a review on Villa Rosa Kempinski.
It’s nice to read that you had a superb stay at the hotel during your honeymoon and you found the hotel to be a relaxing oasis.
I will pass on your compliments to the entire team regarding personalized service and efficiency, we do want for our guests to have the most memorable and enjoyable stay at the hotel, and to want to return to stay with us whenever they are visiting Nairobi.
Apologies in regard to the bed option that was available in the room during your stay.
We do hope that you will return to stay with us in the near future. In case we can support with future reservations, please do let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kenya nai
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 17, 2014

was an excelent hotel the staffs are wonderfull always smiling,though the hotel lacks enough space for parking especially when the have conference , not very good when an high profile figure walks in the tend to forget you and concentrate on him , but all in all the decor ie perfect ambience cool is a perfect place to conference keep it up .

Room Tip: Not used there rooms yet but got an oppourtunity to see them ,perfect though
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 122 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
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